Customer Support

Job Description: Customer Success Team

Experience: 1 to 3 Years

Business Requirements

• Good Communication Skills which include verbal and non-verbal communication skills.
• Previous Experience in handling multi-geographical clients.
• Good to have experience in the Cyber Security Domain.
• Willing to travel to customer location - Chennai and to SISA premises (includes SDC) on-need basis.
• Good interpersonal skills and to be a team player.
• Strong Learning Curve, ability to understand the requirements and support the customers.

Technical Requirements

• Hands-on experience in handling the Windows and Linux Servers.
• Must have experience in the L1/L2 Support/Operations Background.
• Prior knowledge in handling the IIS configurations and supporting the same.
• Good to have prior product installations and configurations experience.
• Ability to understand the customer requirements and support them.
• Ability to provide walk-through about the product to the customers/end-users.
• Basic understanding of the Networking concepts.
• Good to have Cloud Support Experience (Azure, AWS and GCP etc.).
• Strong Troubleshooting and problem-solving experience.
• Good understanding of database concepts and hands-on experience in any of the RDBMS databases (Oracle, SQL Server, MySQL, PostgreSQL etc.).
• Basic understanding about the Load balancers, SSL certificates etc.
• Strong understanding of data classification, discovery tools, and regulatory compliance (PCI DSS, DPDP, HIPAA, etc.).
• Basic scripting or SQL knowledge is a plus
• Create and maintain SOPs, deployment runbooks, and customer-specific implementation documentation.
• Collaborate with customers to define scanning scopes, schedules, and classification rules.