Technical Account Manager

Job Description

Location: Chennai (Work from Office – Mandatory)

Experience: 10 – 15 Years

Employment Type: Full-time

Certification: PMP Certified – Mandatory

About the Role

Anoud Technologies is seeking an experienced Technical Account Manager with strong Oracle Database and PL/SQL expertise to act as the bridge between customers, business stakeholders, and technical teams. The ideal candidate will combine deep database technical knowledge with customer relationship management skills to ensure successful delivery, support, and adoption of our technology solutions.

This role requires hands-on expertise in Oracle Database architecture, advanced PL/SQL development, performance tuning, and the ability to manage customer expectations while driving technical issue resolution and service excellence.

Key Responsibilities

Serve as the primary technical point of contact for assigned customer accounts

Build and maintain strong relationships with customer business and technical stakeholders

Understand customer business requirements and translate them into Oracle Database-based technical solutions

Drive incident resolution, root cause analysis, and problem management on Oracle Database environments

Analyze database performance, query execution plans, and data-related issues using advanced PL/SQL skills

Coordinate with Product, Development, QA, Infrastructure, and Support teams to ensure timely delivery and issue resolution

Lead customer review meetings, service governance discussions, and technical workshops

Monitor Oracle database performance and identify tuning, indexing, and optimization opportunities

Manage customer escalations and ensure adherence to agreed service levels

Support Oracle Database upgrades, patching, migrations, backups, and production releases

Provide technical guidance and best practices on Oracle Database architecture and utilization

Required Skills & Experience

Mandatory Skills

10–15 years of overall IT experience

Strong hands-on expertise in Oracle Database (11g/12c/19c or higher)

Advanced PL/SQL development skills – stored procedures, functions, packages, triggers, cursors

Strong experience in SQL query writing, performance tuning, and query optimization

Experience with execution plan analysis, indexing strategies, and database troubleshooting

Familiarity with database backup, recovery, and basic administration concepts

Experience in customer-facing roles such as Technical Account Management, Application Support, Technical Consulting, or Service Delivery Management

Strong stakeholder management and communication skills

Experience handling customer escalations and critical production issues

PMP (Project Management Professional) certification is mandatory