Growth Customer Success Manager

Growth Customer Success Manager

About Nimble

Nimble is leading the AI web search category, enabling businesses across financial services, retail, market intelligence, and software development to build powerful AI agents with accurate, auditable access to real-time web data.

Backed by more than $70 million from Norwest, Databricks Ventures, Target Global, Square Peg, and others, Nimblealready supports hundreds of enterprise customers worldwide.

About the Role

Nimble is looking for a Growth Customer Success Manager to drive adoption, retention, and expansion across a portfolio of enterprise customers.

You will serve as a trusted advisor to senior business and technical stakeholders, helping customers achieve measurable outcomes through Nimble’s platform. This role combines technical aptitude, enterprise customer management, and a strong commercial mindset.

The role reports to the Director of Customer Success and requires five days a week at Nimble’s San Francisco hub.

What You’ll Do

• Own customer retention and revenue growth across a portfolio of enterprise accounts

• Drive product adoption, renewals, expansion, and customer advocacy while reducing churn

• Build strong relationships across Engineering, Data, AI, Product, and BI teams

• Lead QBRs and EBRs, demonstrate ROI, and align executives on strategy and next steps

• Monitor customer health, usage, outcomes, and risks, taking action before issues escalate

• Identify expansion opportunities and additional ways customers can benefit from Nimble

• Develop scalable documentation, automated processes, and customer-enablement playbooks

• Partner with Product, Support, Solutions, and Engineering to address gaps and influence product priorities

• Maintain a strong understanding of each customer’s needs, risks, goals, and value drivers

What You’ll Bring

• 4+ years of customer-facing SaaS experience within Customer Success or Account Management

• 1–2+ years of experience supporting enterprise customers

• Experience working in a high-growth startup environment

• Proven success driving adoption, retention, renewals, and account expansion

• Experience partnering with technical stakeholders across Engineering, Data, or AI

• Strong technical aptitude and familiarity with HTML and CSS

• Comfort troubleshooting APIs, logs, workflows, and platform integrations

• Excellent communication skills and strong executive presence

• Ability to influence senior and C-level stakeholders

• Ability to translate technical concepts into clear business value

• A proactive and curious mindset with the ability to quickly master new technologies

Why Join Nimble?

• Help shape the future of AI web search and live web intelligence

• Work with a technical platform powering real-time enterprise decisions

• Advise leading companies on their data, AI, and growth objectives

• Join a fast-moving, mission-driven team that values ownership

Core Skills

#CustomerSuccess #EnterpriseSaaS #AccountExpansion #CustomerRetention #RevenueGrowth #ProductAdoption #RenewalManagement #TechnicalCSM #APIKnowledge #CustomerHealth #ExecutiveEngagement #StrategicAccounts