Sales Excellence Specialist

About The Role

At Octane, our Sales Excellence Specialists play a critical role in ensuring customers successfully activate and adopt our solutions. As a Sales Excellence Specialist, you will own the activation journey for assigned accounts, helping customers reach their first successful transactions while providing operational support, technical troubleshooting, and proactive follow-up. You will work closely with customers and cross-functional teams to remove blockers, drive account activation, and ensure a seamless handover throughout the customer lifecycle.

What You'll Be Doing

• Manage the activation journey for assigned customer accounts to ensure a smooth onboarding experience.
• Act as the first point of contact for customer inquiries, providing timely support and basic technical troubleshooting.
• Proactively follow up with customers to drive product adoption and resolve activation challenges.
• Track, manage, and coordinate customer issues through the ticketing system, ensuring timely resolution.
• Collaborate with customers and cross-functional teams to remove operational blockers and maintain service quality.
• Support customer onboarding, operational readiness, and seamless handovers throughout the customer lifecycle.
• Support operational readiness and ensure smooth customer handovers between implementation milestones, from Gate 2 (Go-Live) to Gate 3 (Account Management handover).

Key Areas of Ownership

• Customer Activation & Adoption
• Customer Communication & Relationship Management
• Technical Troubleshooting
• Cross-Functional Coordination
• Problem Solving & Issue Resolution
• Ticket & Case Management
• Operational Excellence

What We're Looking For

• 1–3 years of experience in Customer Success, Account Activation, Operations, B2B Support, or a related field.
• Strong verbal and written communication skills in both Arabic and English.
• A confident, customer-facing approach with excellent relationship management skills.
• Comfortable working with dashboards, Microsoft Excel or Google Sheets, and ticketing systems such as Freshservice.
• Highly organized with strong follow-up skills, problem-solving abilities, and a proactive sense of ownership.

If you’re excited to join a fast-growing company and want to play a key role in driving our expansion, we’d love to hear from you.

Send us your updated resume to [email protected] with the subject line " Sales Excellence Specialists – Cairo".