Client Solutions & Presales Lead

Client Solutions & Presales Lead — Enterprise Software & AI

About IN3

IN3 Technology is an Egyptian enterprise software company focused on its own products: Tarasol for enterprise correspondence management, Al-Diwan for document archiving, and Farabi for Document AI and complex Arabic OCR — where we believe we have set a new benchmark. Our platforms run the daily document and correspondence operations of some of Egypt's largest and most prestigious government and enterprise organizations — systems that senior leadership and entire institutions depend on every working day. Our growth is built on stability that shows: long-term contracts, a strong renewal history, and products that become embedded in how our customers work. AI is part of how we work every day, not just what we sell.

The role

We are hiring a Client Solutions & Presales Lead to own the client face of IN3. Our Client Solutions & Success department has specialist teams executing onboarding, application support and AI services. This seat sits across them as the owner: the product expert who leads presales (demos, presentations, POCs, proposals) and co-drives closure with a Commercial Lead supervising, This is deliberately not a classical sales seat: product substance and relationship ownership are the centre of gravity. You own each account's plan across adoption, renewal, and expansion, and you are the person every client escalates to. You do not execute everything — but nothing significant happens on your accounts without you.

What you’ll do

• Master our products — Tarasol, Al-Diwan, and Farabi — deeply enough to build your own demo environments and answer evaluation committees without backup.
• Lead presales engagements end-to-end — discovery, configured demos, POCs with agreed success criteria, proposal authorship — driving closure with the Commercial Lead's supervision and support on mega opportunities.
• Own the client plan for every account — adoption tracked and acted on, renewals prepared from 90 days out, expansion identified and closed.
• Be the escalation owner — incidents are resolved by our support and AI teams; you own the client communication and stay engaged until the outcome lands.
• Assure onboarding success and keep running projects aligned to the client's goals — always notified, always involved.
• Coordinate specialist teams into pursuits and plans without surrendering ownership of either, and feed structured client intelligence into Product Management.

What we’re looking for

Experience

• 4–6 years in enterprise software presales, solution consulting, or technical account management — with real presales artefacts.
• POCs personally designed and run — success criteria, evaluation, commercial outcome.
• Proposals personally authored, and renewals or expansions personally closed.
• Client management at IT Director or department-head level.

Craft

• Demo environments personally configured through the product GUI, with JSON literacy sufficient for demo building and credible technical conversation.
• Product-expert aptitude — you have been the acknowledged product expert somewhere.
• Escalation ownership instinct — accountable for outcomes that others execute.

Language, location, and rhythm

• Cairo-based with significant client-site time across Egypt and MENA travel as we expand. Not a remote or hybrid role.
• After-hours escalation ownership when it matters — the response is the same at 10 pm as on a Tuesday morning.

Nice to have

• Document management / ECM familiarity (IBM FileNet, OpenText, Documentum, or regional equivalents), or AI presales exposure.
• Formal RFP / bid experience in government or large-corporate procurement, and CRM discipline.