Key Account Manager

Our Partner

Our partner is a leading global manufacturer in the ice cream sector, producing and distributing a wide range of well-known brands and private label products. It operates across multiple countries and combines strong international presence with local market expertise. Its focus is on innovation, quality, and efficient supply chain management, serving both retail and foodservice channels.

Key Responsibilities

Key Account Manager is responsible for managing, retaining, and growing relationships with a company's most important clients to maximize profitability and loyalty in Slovakia. They act as the primary liaison between key stakeholders and internal teams, driving long-term partnerships through strategic planning, upselling, and solving complex problems.

• Relationship Management: Build and maintain long-term, high-quality partnerships with key decision-makers.
• Strategic Growth: Identify opportunities for upselling and cross-selling to increase account revenue and achieve sales targets.
• Customer Advocacy: Act as the lead point of contact for client matters, understanding their needs and ensuring internal teams meet deadlines.
• Problem Resolution: Address complaints and resolve issues through negotiation and collaboration with internal teams.
• Market Analysis: Analyse client data, trends, and competitor activities to develop strategies.
• Performance Reporting: Track account health, usage trends, and customer satisfaction metrics.

Key Requirements & Skills

• Experience: 2–3 years in account management, sales, or customer success roles.
• Communication: Good verbal and written communication skills for negotiating and presenting.
• Analytical Abilities: Ability to work with data to identify trends and make strategic decisions.
• Leadership: Strong leadership skills when coordinating internal teams and approaching clients.
• Education: Bachelor’s degree in business, Marketing, or a related field.
• Tools: Familiarity with CRM software and MS Office.
• Languages: Confident in English; fluent in Slovak.