Customer Success Manager

Are you a customer success professional with a passion for building genuine, long-term partnerships with enterprise clients? At Basware, we are looking for a Customer Success Manager who puts customer outcomes at the heart of everything they do — managing a portfolio of enterprise accounts in the French market, acting as a trusted advisor, driving adoption and ensuring our customers succeed.

The Basware Customer Success team is a global organisation dedicated to helping customers achieve maximum value from our solutions. As a CSM, you will partner closely with enterprise customers — leading success planning, driving adoption, managing renewals, monitoring account health, and ensuring customers realise a clear return on their Basware investment. You are the customer's primary advocate inside Basware and the primary face of Basware to the customer.

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In order to thrive and succeed in this role, we expect you to have:

Experience & Background

• 2-3 years of experience in Customer Success, account management, or a related field within the SaaS industry;
• Proven track record of managing complex, enterprise-level accounts and driving measurable business outcomes;
• Bachelor's degree in Business, Technology, or a related field preferred.

Skills & Competencies

• Strong commercial acumen — comfortable leading renewal, expansion, and executive-level commercial conversations;
• Ability to engage confidently with VP and C-level stakeholders and navigate complex, matrixed;
• Analytical and data-driven mindset, with the ability to use customer health metrics and adoption data to guide proactive decision-making;
• Native or business-fluent French and professional English language skills are required;
• Proactive, highly accountable, and execution-oriented professional who takes ownership, works independently, and consistently drives actions to completion.

Nice to have

• Familiarity with AI and automation tools;
• Experience working with partner ecosystems, VARs, or channel partners;
• Background in finance, procurement, or AP automation;
• Customer Success certifications.

Awareness of artificial intelligence concepts, tools, or applications is considered a strong asset. We highly value candidates who demonstrate curiosity, a proactive mindset, and a willingness to explore and incorporate AI-driven technologies into their work. We support continuous learning in this area.