Senior Customer Success Manager – SaaS & Sustainable Mobility – Brussels, Belgium

Senior Customer Success Manager – SaaS & Sustainable Mobility – Brussels, Belgium

Introduction

Our partner is a fast-growing technology company transforming the future of mobility through innovative and sustainable solutions. By helping organizations implement more flexible and efficient mobility strategies, the company is redefining how businesses and employees embrace the transition towards a greener future.

As part of its continued growth, we are looking for a passionate and customer-centric Senior Customer Success Manager to join a dynamic and entrepreneurial team and play a key role in delivering an outstanding customer experience.

Your Responsibilities

• Act as a trusted advisor to customers, helping them maximize the value of the platform and achieve their objectives.
• Build strong and long-lasting relationships with clients by delivering an exceptional customer experience.
• Proactively identify and resolve challenges, ensuring a smooth and seamless customer journey.
• Maintain regular communication with customers, providing guidance, updates and strategic recommendations.
• Identify opportunities for account growth and support the expansion of product adoption within existing clients.
• Develop a deep understanding of the product and effectively communicate its value proposition.
• Collaborate closely with Sales, Product and Operations teams to continuously improve customer satisfaction and business performance.
• Contribute to the implementation of scalable customer success processes and best practices.

Your Profile

• You bring a minimum of 5 years of experience in Customer Success, Account Management or a similar customer-facing role within a SaaS or technology environment.
• You possess excellent verbal and written communication skills and know how to build trust with customers.
• You are genuinely customer-centric and passionate about creating exceptional customer experiences.
• You have a commercial mindset and can naturally identify growth opportunities within existing accounts.
• You are hands-on, proactive and enjoy solving problems directly with customers.
• You are naturally curious and eager to continuously learn about customers, products and market trends.
• You are comfortable working in a technology-driven environment and have a strong affinity for SaaS solutions.
• You demonstrate strong ownership, accountability and a high level of professional commitment.
• You are fluent in Dutch and English; knowledge of French is considered a strong asset.

What's in it for you?

• The opportunity to join a purpose-driven company and contribute to innovative and sustainable solutions.
• A highly entrepreneurial and fast-growing environment where your impact will be visible from day one.
• Significant autonomy and ownership, with the opportunity to shape processes and contribute to the company's growth journey.
• Flexible working arrangements, including hybrid working and flexible hours.
• An ultra-competitive salary package, tailored to your experience and ambitions.
• Attractive stock options and long-term incentives.
• A comprehensive package of extra-legal benefits, including premium health insurance and wellbeing initiatives.
• A mobility budget designed to support your lifestyle and personal mobility choices.
• Outstanding career development opportunities within a rapidly scaling organization.

Conclusion

Ready to build meaningful customer relationships and play a key role in shaping the future of sustainable mobility? We'd love to hear from you.