Senior Customer Success Manager

The atmosphere at Beeple is relaxed. We love enthusiastic people who believe in digitalization and innovation. We also believe in flexibility and freedom. Our team is young, dedicated, and highly ambitious. We have a group of talented people who focus on creating customer value and closing deals - and we have a lot of fun in the process. Our processes are not set in stone; there is plenty of room for personal vision and ideas. To strengthen our team of Customer Success Managers, we are looking for an additional colleague.

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What will you do?

Responsibilities

As a Senior Customer Success Manager, you are the main point of contact for customers throughout their entire lifecycle (onboarding, impact, growth, contract renewals, etc.). Your responsibilities include:

• Responsible for onboarding large accounts. This requires strong project management skills to ensure a successful Beeple rollout with the customer.
• Once they are up and running, you ensure good relationship and project management, checking in with the customer regularly.
• General customer support: answering questions or resolving issues based on your knowledge of the tool.
• Informing customers about new Beeple features and modules, while also looking for upsell opportunities during one-on-one sessions, evaluations, or (live) webinars.
• Strategically thinking along with the customer to enhance the impact of using Beeple.

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‍Is it a match?

As part of the Customer Success team, we ensure our customers get the most out of Beeple. This allows users to save time and focus on growing their business. It starts with helping new customers onboard. A good onboarding is the key to a success story. Additionally, we keep in touch, identify opportunities, gather feedback, and follow up on it.

As a Senior Customer Success Manager, you are pivotal in shaping and ensuring the success of projects within the Customer Success team.

Important traits for a Customer Success employee include empathy, good listening skills, proactivity, and being structured.

• You are proficient in Dutch, French, and English. Other languages like Spanish are a big plus!
• You are strong strategically. You can make connections and are good at networking.
• You take proactive ownership of your projects, thinking creatively and solving problems.
• You are not afraid to have a commercial conversation.
• You have a customer-oriented mindset and a healthy dose of flexibility.
• You don't need to know how to code, but technology and software shouldn't scare you. You understand the big picture and find it interesting!
• You have several years of experience in a similar role as a Customer Success Manager, Account Manager, or Project Manager.

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What can you expect from us?

You will receive a lot of flexibility in return: you set your own schedule and choose how often you work remotely. This could also be from one of the many Spaces offices. You will join a warm, fast-growing team with regular teambuilding activities and workshops. There is plenty of freedom and ownership over your own projects.

A suitable salary based on age and experience.

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About Beeple

Beeple is a SaaS scale-up founded in 2016 to make the planning of flexible staff real-time, efficient, and human-centered. Since then, Beeple has been active worldwide and is available in multiple languages, including English, Dutch, Spanish, German, Traditional Chinese, and Arabic. We are still looking to grow faster than ever with global ambitions. Beeple is part of Visma.

How to apply?

• Send an email to [email protected] with your resume attached.
• Optionally, include a motivation letter explaining why you're interested in joining Beeple.
• Await our response! We'll review your application and get back to you as soon as possible.

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