Senior Manager of Customer Support

RethinkFirst Senior Manager of Customer Support 5 Hours AgoSaved In-Office or Remote Atlanta, GA, USA Senior level Senior levelEdtech • Healthtech • HR Tech • Information Technology • Professional Services • Software • TelehealthLeads and scales a SaaS customer support organization serving ABA providers. Oversees multichannel helpdesk operations, escalations, SLAs, customer satisfaction, staffing, coaching, analytics, knowledge management, and workflow improvement. Partners with Customer Success, Product, Engineering, and Implementation teams to improve adoption and reduce churn. Drives AI and automation initiatives using Salesforce, Agentforce, Claude, chatbots, and self-service tools.Top Skills: AgentforceAi AutomationChatbotsClaudeDashboardsEmail SupportJIRAKnowledge ManagementLive ChatSaas PlatformsSalesforceTicketing Systems