Senior Account Manager

Senior Account Manager (Remote - UK)

About the Role

We're looking for a proactive, commercially minded Account Manager to own and grow a portfolio of existing customers. You'll build trusted relationships, drive renewals, identify new opportunities and help customers get the most value from our solutions.

This is a consultative role where you'll work closely with delivery and technical teams to ensure an exceptional customer experience while achieving retention and growth targets.

What You'll Do

• Manage and develop a portfolio of existing customer accounts.
• Build strong relationships with key stakeholders and become a trusted advisor.
• Drive contract renewals and protect recurring revenue.
• Identify upsell and cross-sell opportunities aligned to customer needs.
• Lead regular account reviews and create account growth plans.
• Proactively manage customer risks and retention strategies.
• Maintain accurate CRM records, forecasts and account plans.
• Work collaboratively with delivery, support and sales teams to ensure customer success.
• Represent the business at customer meetings, industry events and webinars.

What We're Looking For

• You must have 5+ years in managing Enterprise customers in IT Sales.
• A proven track record of retaining and growing customer accounts.
• Strong commercial awareness and consultative selling skills.
• Excellent communication and stakeholder management skills.
• Self-motivated, organised and comfortable working remotely.
• Experience using CRM platforms such as Salesforce is desirable.

Nice to Have

• Experience in Enterprise Asset Management (EAM), SaaS, enterprise software or managed services.
• Knowledge of industries such as Utilities, Manufacturing, Energy, Facilities Management or Transport.

Why Join Us?

• Remote-first working with flexibility.
• Competitive salary and bonus.
• Opportunity to work with enterprise customers.
• A collaborative team that values innovation, ownership and continuous improvement.
• Career development in a growing technology business.

If you have experience in managing key customers working for an MSP / VAR or Tech Vendor, get in touch for more information!