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Super Smart Service Ltd Linkedin · Posted 17d ago

Customer Service Specialist

United Kingdom

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Indexed description

At Super Smart Service Ltd, we’re powering global commerce through fast, intelligent, and scalable fulfillment solutions. With a footprint spanning over 28 million ft² in 30+ countries and advanced tech like Autonomous Mobile Robots (AMRs), we’re redefining how brands deliver customer experiences.


We are seeking a Customer Service Specialist to join our UK team and play a key role in driving customer satisfaction, retention, and business growth.


Location:

Lakeside, Cannock, Staffordshire, United Kingdom, WS11 1SL


What You’ll Do

  • Manage and develop relationships with a portfolio of B2B eCommerce clients, serving as their primary point of contact and trusted logistics partner.
  • Lead client onboarding, service adoption, and ongoing account support to ensure long-term success.
  • Collaborate cross-functionally with Operations, Technology, Sales, and internal teams to deliver seamless customer experiences.
  • Monitor fulfillment performance, analyze operational data, identify potential issues, and drive continuous improvement initiatives.
  • Conduct regular client business reviews, provide performance insights, and maintain proactive communication with key stakeholders.
  • Identify opportunities for service expansion and support client growth through value-added solutions.


What You’ll Need

  • Experience in customer success, account management, warehouse operations or logistics operations (3PL/eCommerce preferred).
  • Strong problem-solving skills and the ability to simplify complex logistics topics for clients.
  • Excellent communication and relationship-building abilities.
  • Experience with logistics platforms, WMS, or order management systems is a plus.
  • Bachelor’s degree preferred or equivalent experience in logistics, supply chain, or business.
  • Fluent in both Chinese (Mandarin) and English.


Why CIRRO

  • Competitive pay and benefits
  • Fast-growing, tech-forward company
  • Collaborative, global team culture
  • Room for growth in a high-impact role

Super Smart Service Ltd is an equal opportunity employer.

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