Strategic Customer Success Manager

Azuga, a Bridgestone Company, is a mission-driven team committed to remaining the fastest growing enterprise fleet management mobility solution in the industry. With vehicle GPS fleet tracking, safety camera solutions, driver safety and vehicle diagnostics for small business and enterprise fleets, our fleet management system, and therefore our teams, are helping fleet managers and drivers make smarter decisions when it comes to vehicle maintenance, cost-savings and safety.

We are a group of builders and doers - building the foundations of a dynamic marketing team and marketing strategy to deliver amazing results for our customers and our sales partners. We are a team with a strong commitment to customer-driven innovation, data-based decision making and a commitment to learning through experimentation. As a part of Bridgestone, the opportunities can be endless across the broad spectrum of businesses in the Bridgestone portfolio. If this is your type of work and the type of environment you want to work in, we encourage you to explore our job opportunities.

Job Category

Sales, Marketing & Product Management

Position Summary

We're currently looking for a Strategic Customer Success Manager to join our team FULLY REMOTE.

This role serves as the primary post-sale relationship owner for a portfolio of high-value integrated reseller partners, driving retention, growth, adoption, and operational excellence. This Customer Success position partners with other internal teams: Sales, Revenue Operations, Product, Support, Professional Services, and Operations to deliver measurable partner outcomes and long-term strategic alignment. This is not a Sales position.

** This role will be fully remote, and the individual can be located in any state within the US. **

Responsibilities

Job functions include but are not limited to:

• Own a portfolio of strategic integrated reseller and software-as-a-service channel partners, helping to develop Partner Success Plans aligned with business objectives, adoption targets, growth opportunities, and risks.
• Build relationships with executive and operational stakeholders, lead quarterly business reviews, monitor partner health, and serve as the primary escalation point for strategic concerns.
• Drive partner retention, revenue growth, expansion, sales effectiveness, and market penetration in collaboration with Channel Sales and other internal teams.
• Coordinate cross-functional resources to resolve complex operational, technical, implementation, and customer experience challenges and ensure effective lifecycle handoffs.
• Guide partner onboarding, training, adoption, and use of Azuga tools, integrations, programs, support resources, and operational best practices.
• Help to develop scalable success playbooks, business review standards, stakeholder mapping, escalation processes, and continuous improvement initiatives for integrated partners.

• Bachelor's degree or equivalent relevant experience, plus 5 or more years of experience in Customer Success, Account Management, Channel Management, Partner Success, or a related field.
• At least 3 years of experience managing enterprise-size customers, strategic accounts, or reseller partnerships, including complex SaS relationships.
• Experience conducting executive-level business reviews, strategic planning sessions, structured success plans, and multiple concurrent partner initiatives.
• Experience working with integrated resellers, technology alliances, or channel partner ecosystems; experience identifying expansion opportunities and mitigating retention risks.
• Working knowledge of software-as-a-service platforms, application programming interfaces, integrations, implementation processes, and complex customer environments; Salesforce experience preferred.
• Experience in telematics, fleet management, Internet of Things, or enterprise software-as-a-service environments and collaborating across Sales, Revenue Operations, Product, Support, Professional Services, and Operations preferred.

We believe people can only provide superior service and quality to others when they feel safe bringing their chosen version of themselves to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. So, show us what you are made of, because who you are is what we need.

What We Offer

At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive compensation; we will provide you:

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• An effective and inclusive team.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.