Customer & Ops Manager (80%-100%) - Berlin

🎯 Customer & Ops Manager – E commerce – 100%

📍 Berlin, Germany | 💰 €75,000 + Benefits | 🌍 Flexible Working

Our client is an established technology-enabled services organisation delivering scalable operational solutions to a diverse international customer base.

Combining modern workflows, global delivery capabilities, and innovative technologies, they help businesses improve efficiency, quality, and customer experience across a range of digital service environments.

Due to continued growth and investment in operational excellence, they are seeking an experienced Customer Success & Operations Manager to join their team.

This opportunity is ideal for a customer-focused professional who enjoys improving processes, managing stakeholder relationships, and driving service quality within a fast-paced and evolving business.

⚙️ Key Areas of

Focus:

Customer Success, Operations Management, Quality Assurance, Service Delivery, Process Improvement, Stakeholder Management, Workflow Optimisation, Digital Services, Business Operations, Automation, Continuous Improvement

🚀 About the Role:

As a Customer & Ops Manager, you will:

• Manage customer onboarding activities and support successful service implementation
• Act as the primary liaison between customers, operational teams, and externapartners
• Drive quality assurance initiatives and identify opportunities for process improvement
• Represent the business in customer meetings and strategic planning discussions
• Advise customers on operational best practices and service enhancements
• Support the integration of customer requirements into existing operational workflows
• Contribute to the development of new service offerings and operational capabilities
• Assist with initiatives focused on automation, efficiency, and continuous improvement

➕ Nice to Have:

• Several years of experience within customer success, operations, service delivery, or account management
• Experience working within a service-led or technology-enabled environment
• Strong stakeholder management and communication skills
• Demonstrated ability to improve operational processes and service quality
• Experience managing external suppliers, partners, or delivery teams
• Structured, organised, and solution-oriented approach to work
• Comfortable working in dynamic and evolving environments
• Interest in emerging technologies and process innovation
• Fluency in German and English

💪 Benefits:

• Competitive salary of €75,000
• Opportunity to play a key role within a growing organisation
• High level of autonomy and ownership
• Collaborative and supportive environment
• Exposure to innovative technologies and operational transformation projects
• Flexible working arrangements
• Professional development and career progression opportunities
• Modern working environment

✉️ Due to the volume of applications, we may not be able to respond to everyone individually. However, we genuinely appreciate every application and will contact shortlisted candidates directly.