Senior Customer Success Manager

About Edmingle

Edmingle is an AI-powered LMS purpose-built for professional training and skilling businesses. Training institutes, academies, ed-tech companies and enterprises use Edmingle to run their entire training operation — courses and live cohorts, learners, payments, engagement and analytics — on a single platform.

The role

We're looking for a Senior Customer Success Manager to own our key customer relationships.

You'll manage a focused portfolio of our highest-value accounts, working directly with the CEO, and you'll be the single person accountable for how well those customers do on Edmingle — their adoption, their renewals and their growth.

What you'll own

• A named portfolio of key accounts, as their single point of accountability at Edmingle
• Retention and renewals on that portfolio, including the revenue retention number against it
• Relationships with founders, CXOs and business heads — understanding the outcome each customer bought, and making sure they get it
• Periodic business reviews that connect platform usage to the customer's own results
• Account health: adoption and engagement signals, and acting on risk early
• Escalations on your accounts, end to end, until the customer confirms it's resolved
• Upgrade and expansion opportunities, identified from genuine account understanding
• Structured customer feedback into our product team
• The playbooks for this segment — onboarding, business reviews, health tracking

What you'll bring

• 4-7 years in B2B SaaS
• Experience owning renewals yourself, not supporting someone else's
• Confidence in commercial conversations with founders and senior stakeholders
• Strong written communication; much of this role is diagnosing and explaining in writing
• The instinct to build structure where little exists, and to write it down
• Comfort working with your own data across product, billing and support tools
• Based in Bengaluru, or willing to relocate

Good to have: experience in ed-tech, LMS or any product sold to operations owners rather than IT; experience moving customers onto a new platform.

Where this can go

This role is built to grow. For someone who demonstrates the judgment and the results on a strategic portfolio, the path into leading the customer success function is a real one.