Strategic Account Manager (AI Voice Agents)

Company Description FlashLabs is an applied research lab focused on building fully autonomous sales and customer-experience systems powered by advanced AI voice agents. The team combines machine efficiency with human strategic insight, creating human-AI hybrids that continuously learn and adapt to deliver superior results. FlashLabs designs end-to-end workflows—from outreach to support—to ultimately run on self-driving AI agents, freeing human teams to focus on innovation rather than operations. The company is committed to partnering with people to elevate their impact, rather than replace them, by delivering intelligent systems that optimize performance over time.

Role Description The Strategic Account Manager (AI Voice Agents) is a full-time, hybrid role based in Berlin, Germany, with flexibility for partial work from home. This role is responsible for managing key client relationships, driving adoption of FlashLabs’ AI voice solutions, and ensuring long-term value realization for strategic accounts. Day-to-day tasks include leading discovery and strategy sessions, translating client business goals into deployment plans for AI voice agents, and coordinating with product and technical teams to configure solutions. The Strategic Account Manager will monitor performance metrics, provide data-driven recommendations, and proactively identify upsell and cross-sell opportunities. The role also involves preparing account plans, delivering executive-level presentations, and serving as a trusted advisor on AI-enabled customer experience and sales workflows.

Qualifications

• Demonstrated ability in strategic account management, client relationship building, and consultative selling within B2B technology or SaaS environments.
• Experience working with AI, automation, or customer experience solutions, including an understanding of voice technologies, conversational AI, or contact center tools.
• Skills in analyzing account performance data, interpreting KPIs, and creating actionable insights to improve sales and customer experience outcomes.
• Strong communication, presentation, and stakeholder management skills, including experience engaging with senior decision-makers and cross-functional teams.
• Proven capability in project coordination or account implementation, managing timelines, priorities, and alignment between clients and internal product/engineering teams.
• Comfort with fast-paced, experimental environments, including a mindset oriented toward innovation, continuous learning, and iterative improvement.
• Fluency in English (written and spoken); German language skills are a plus.
• Bachelor’s degree in Business, Marketing, Technology, or a related field, or equivalent practical experience.
• Prior experience in sales operations, customer success, or revenue-focused roles in AI, CX, or SaaS companies is highly beneficial.