Customer Success Manager

TolaData is looking for an experienced customer success professional to take end-to-end ownership of a portfolio of our key accounts — from onboarding through adoption, renewal, and expansion. You’ll work directly with funders, NGOs, and international development clients, and be accountable for the retention and growth of your portfolio.

What you’ll do

• Lead structured client onboarding, tailored training, and smooth offboarding
• Own key-account relationships, renewal negotiations, and expansion revenue
• Support business development through demos, webinars, and sales materials

What we’re looking for

• 5+ years working with NGOs, foundations, or the international development sector
• Proven end-to-end SaaS account ownership (renewals, growth, customer success)
• Experience with MEL/M&E and digital data-collection tools
• Fluent English; professional French strongly preferred, Spanish a plus