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NEURA Robotics Linkedin · Posted 2mo ago

Key Account Manager (human)

Germany

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Indexed description

linkYour Mission & Challenge

  • Own and manage strategic relationships with our most important enterprise customers
  • Serve as the primary point of contact for executive stakeholders at the C-level and VP level
  • Independently drive renewal, upsell, and account expansion initiatives
  • Develop and grow customer relationships through a structured, long-term account strategy
  • Identify opportunities to increase customer value, adoption, and revenue growth
  • Collaborate closely with Pre-Sales, Product, and Customer Support teams to ensure customer success
  • Drive customer satisfaction, retention, and long-term partnership success
  • Analyze customer needs and develop tailored growth and success strategies
  • Take ownership of Net Revenue Retention (NRR) and portfolio growth targets
  • Play a key role in helping establish NEURA Robotics as a leading global robotics company

What We're Looking For

  • 4+ years of experience in customer-facing roles within technology, SaaS, robotics, automation, or related industries
  • Proven experience managing and growing strategic customer accounts
  • Experience driving renewals, upselling, and account expansion initiatives
  • Familiarity with customer success metrics such as Net Revenue Retention (NRR), customer health scores, and adoption tracking
  • Strong stakeholder management skills with the ability to engage senior decision-makers
  • Excellent cross-functional collaboration and project management capabilities
  • Experience working with customer health frameworks and structured account management methodologies
  • Data-driven approach to portfolio management and customer growth strategies
  • Strong commercial mindset with the ability to identify and execute revenue growth opportunities
  • Ownership mentality and a proactive, customer-centric approach

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