Customer Success & Onboarding Specialist – Dublin South

Customer Success & Onboarding Specialist – Dublin South

High-Growth Payments Technology Company

Location: South Dublin | Hybrid – 2–3 days onsite

Experience: 1–3 years

Sector: Technology / SaaS

About the Company

A rapidly scaling, well-funded technology company operating within the payments sector. The business is pre-IPO and expanding across multiple international markets.

As part of this continued growth, they are looking for a Customer Success & Onboarding Specialist to join their Dublin team. This is an excellent opportunity for someone early in their Customer Success career who wants greater ownership, exposure and career progression within a fast-moving technology environment.

What We Are Looking For

We are looking for someone with approximately 1–3 years' experience in Customer Success, Customer Onboarding, Account Management, Implementation or a similar customer-focused technology role.

You should have:

• Strong customer onboarding and relationship management experience
• Excellent communication and interpersonal skills
• Ability to explain processes and technology clearly
• Organised, proactive and comfortable managing multiple customers
• Strong written communication skills
• A problem-solving mindset with the confidence to take ownership
• Experience within a SaaS, software or technology environment

Experience with HubSpot or Salesforce would be advantageous but is not essential.

Responsibilities

You will manage customers through the onboarding process and help ensure they have an excellent experience from implementation through to going live.

Key responsibilities include:

• Managing the end-to-end customer onboarding journey
• Acting as a key customer contact throughout implementation
• Managing expectations and providing clear, regular communication
• Working with Commercial, Product and Technical teams to resolve requirements
• Supporting customers following go-live and developing strong long-term relationships
• Proactively identifying and resolving potential issues
• Improving onboarding processes, documentation and customer workflows
• Gathering customer feedback and sharing insights internally
• Maintaining accurate customer information within the CRM

Why Join?

This is an opportunity to join a high-growth, pre-IPO technology business at an exciting stage of its development.You'll have the opportunity to take genuine ownership of customers, influence how the Customer Success function develops and gain significant exposure within a growing international business. For someone ambitious about developing a long-term career in Customer Success, there is excellent potential for progression as the company continues to scale.

Location

South Dublin – Hybrid, 2–3 days onsite per week.

The office is conveniently located close to the DART line, providing straightforward access from Dublin city centre and surrounding areas