Customer Success Specialist

Customer Success Specialist

Location: Citywest, Dublin

Working arrangement: On-site

Vacancies: Multiple

Iperium is supporting Exclusive Networks with the recruitment of Customer Success Specialists for its new ServiceNow Sales Centre of Excellence in Citywest. Successful candidates will help customers and partners achieve measurable value through effective onboarding, adoption, success planning and ongoing engagement.

The role

• Create and maintain customer success plans covering onboarding, adoption and value realisation.

• Conduct regular customer reviews, adoption discussions and success checkpoints.

• Identify customer risks and coordinate appropriate action plans.

• Support renewal readiness and identify potential expansion opportunities.

• Work closely with partners, sales, services and renewals teams.

• Maintain accurate records of customer activity, engagement and account progress.

What we are looking for

• Experience in customer success, account management, customer experience or a similar customer-facing position.

• Experience in SaaS, software, cloud services or technology is preferred.

• Strong communication and relationship-building skills.

• Confidence managing multiple customers and stakeholders.

• Good planning, organisation and attention to detail.

• A proactive, commercially aware and customer-focused approach.

Why join Exclusive Networks?

• Help shape the customer journey within a new Dublin team.

• Develop expertise in SaaS adoption, retention, renewals and growth.

• Work with ServiceNow partners and international stakeholders.

• Join a global technology business investing in customer success.

Apply via Iperium with an up-to-date CV.