Customer Success Manager

Customer Success Team Lead

Location: Citywest, Dublin

Working arrangement: On-site

Vacancies: 1

Iperium is supporting Exclusive Networks with the recruitment of a Customer Success Team Lead for its new ServiceNow Sales Centre of Excellence in Citywest. This position offers the opportunity to lead and develop a team responsible for customer adoption, value realisation, retention and long-term growth.

The role

• Lead, coach and develop a team of Customer Success Specialists.

• Establish consistent processes for onboarding, adoption, success planning and business reviews.

• Monitor customer engagement, risks, retention and expansion opportunities.

• Work with partners, sales, services and renewals teams to improve customer outcomes.

• Manage escalations and support the team with complex customer requirements.

• Report on team performance, customer health and commercial opportunities.

What we are looking for

• Experience leading or coaching a customer success, account management or customer experience team.

• A background in SaaS, software, cloud services or enterprise technology.

• Knowledge of customer adoption, retention and value realisation.

• Excellent communication and stakeholder management skills.

• The ability to use customer data and insights to set priorities.

• A collaborative, commercially aware and customer-focused leadership style.

Why join Exclusive Networks?

• Build and shape a new Customer Success team.

• Influence the customer journey across a strategic growth business.

• Work closely with ServiceNow partners and international stakeholders.

• Join a global technology business investing in its Dublin operation.

Apply via Iperium with an up-to-date CV.