Customer Success Manager

About ShipIn

ShipIn Systems is redefining how the maritime industry understands, manages, and reduces operational risk. Our AI-powered visual fleet intelligence platform connects onboard video with shore-based teams, turning everyday vessel operations into actionable insight that helps prevent incidents before they escalate.

We work with many of the world’s leading shipowners and operators to bring greater visibility, accountability, and learning into daily operations at sea. The result is safer crews, stronger performance, and smarter decision-making across global fleets.

If you’re drawn to complex, real-world industries and want to build technology that changes behavior and improves safety at scale, join us.

About the role

As our Customer Success Manager, you’ll manage a portfolio of enterprise customers in the maritime industry across Greece and the region, serving as a trusted advisor throughout their journey. You will serve as the main point of contact for day-to-day guidance and execution, ensuring smooth implementation and ongoing partnership.

Key Responsibilities

• Lead discovery sessions to understand customer objectives, processes, and operational challenges, ensuring optimal use of ShipIn's suite of solutions.
• Nurture high-impact engagements through monthly and quarterly business reviews, demonstrating ShipIn’s performance and value to key stakeholders to secure long-term renewals
• Collaborate closely with Account Managers, Product, and Operations to ensure alignment and successful solution delivery.
• Share key insights about ShipIn’s product and processes internally to help point the company's roadmap in the right direction.

Qualifications

• Must: Direct onboard experience as a Master Mariner, Chief Officer, or Chief Engineer.
• Extensive experience in the maritime industry with a thorough understanding of vessel operations, safety protocols, and compliance standards.
• Experience in shore-based maritime roles, in addition to onboard experience.
• Advantage: Experience in Customer Success, Sales, Project Management, or similar roles.
• Strong customer-facing skills, including managing multiple stakeholders and influencing decision-makers.
• Strong analytical skills and the ability to break down business problems into actionable recommendations.
• Excellent communication and relationship-building skills in Greek and English.
• Highly organized, proactive, and able to manage multiple projects in parallel.

Location: Based in Athens or the surrounding area, or willing to commute to Athens several times per week.