Relationship Manager (US)
Indexed description
At Zema Global, we Think Big, Make It Happen, and Win as One. We thrive on collaboration, creativity, and respect, united by a shared drive to innovate and deliver meaningful impact for our customers and communities. If you’re inspired by solving complex challenges and contributing to a culture that values purpose and performance, we invite you to join us.
Position Overview
Location: Houston, TX, US (please kindly note, we are not accepting candidates outside this region)
Position Type: Full-time, Permanent
Work model: Remote
Industry: Commodities & Energy
Position Overview
The Enterprise Relationship Manager, will manage and grow a portfolio of Tier 1 clients, driving revenue and ensuring long-term customer satisfaction. This role requires building trusted relationships with key stakeholders, including C-level executives, understanding their strategic objectives and collaborating with internal teams to deliver solutions that align with their business needs.
Key Responsibilities
Account Management & Growth:
- Manage a portfolio of high-value Tier 1 accounts, acting as a trusted advisor.
- Develop tailored strategies to drive client retention, expansion, and satisfaction.
- Identify upsell and cross-sell opportunities to grow revenue within assigned accounts.
- Deliver presentations and strategic updates to C-level and senior executives.
- Collaborate with internal teams (Sales, Solutions Engineering, Marketing, Customer Success) to design and deliver innovative solutions that meet client needs.
- Support proposal development, RFP responses, and communicate the value proposition of Zema Global’s offerings.
- Understand client business objectives, industry trends, and challenges to propose aligned solutions.
- Maintain account plans outlining key milestones, growth opportunities, and risk mitigation strategies.
- Participate in Quarterly Business Reviews and other client meetings to track progress and address client priorities.
- Work closely with cross-functional teams to ensure a seamless customer experience.
- Provide regular account updates, pipeline reports, and revenue forecasts to leadership.
- Represent Zema Global at industry events and conferences.
- 10+ years in business development, account management or customer-facing roles.
- 5+ years managing high-value, strategic accounts with proven revenue growth.
- Experience in SaaS, ideally in the commodities, energy or financial services sectors.
- Comfortable presenting to and engaging with C-level executives.
- Proven ability to identify upsell and cross-sell opportunities within Tier 1 accounts.
- Strong understanding of client business objectives, industry trends, and technical/operational workflows.
- Excellent communication, negotiation, and presentation skills.
- Ability to collaborate effectively with cross-functional teams (Sales, Solutions Engineering, Marketing, Customer Success).
- Experience with CRM tools such as Salesforce, HubSpot, or Gumb.
- Organized, strategic, and able to plan and execute account strategies and Quarterly. Business Reviews.
- MBA or advanced degree in business, engineering or related field.
- Experience in enterprise software forecasting and pipeline management.
- Sales training or certifications (Challenger, MEDDIC, SPIN, etc.).
- Experience working in global markets or multi-region accounts.
- Comfortable navigating complex technical discussions with operational teams.
- Experience with proposal development, RFP responses, and value proposition communication.
- Ability to represent the company at industry events, conferences, and thought leadership forums.
- Please Note: Only candidates with professional experience in the software/SaaS industry, the energy industry, or both will be considered for this role.
- No visa sponsorship is available for this position ***
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