Customer Success Manager

ARE YOU TRULY CUSTOMER OBSESSED?If not, this role is not for you.

PriceEasy.com is one of the leading VC backed tech companies in Houston. Our AI is transforming the way convenience retailers manage pricing, customer engagement, insights, location intelligence. Our cutting-edge platform delivers AI-powered insights to help retailers make smarter decisions, increase margins, and streamline operations.

We are seeking a highly motivated Customer Success Manager to drive product engagement, and be the client partner.

Your Mission in Customer Success

Your fundamental goal is to elevate how the client operates—helping them adopt a more sophisticated, modern way of doing business.

Be their thought leader on what great looks like, not just their support contact.

Drive deeper product adoption and engagement by showing clients how to get greater value from the platform.

During onboarding, provide hands-on guidance to build confidence, accelerate adoption, and establish the right operating habits from day one.

Customer Success & Relationship Management

Be the trusted partner and primary point of contact for your clients—owning their success, engagement, and overall relationship.

Proactively monitor product usage and performance, identify opportunities for improvement, and recommend actions that help clients maximize value and ROI.

Lead regular check-ins, business reviews, and strategic conversations to demonstrate impact, strengthen relationships, and continuously move the client forward.

Customer Onboarding

• Lead and coordinate onboarding and implementation of PriceEasy solutions for new clients.
• Collaborate with cross-functional teams (sales, product, engineering) to ensure timely and smooth deployments.
• Understand client-specific goals and configure the platform accordingly.

Coordinating key client issues to resolution

• Escalate and co-ordinate issues with product or engineering teams, and get deeply involved in finding a resolution.

Qualifications:

• Bachelor’s degree required
• 3+ years in Customer Success, Implementation, or Training within a SaaS / enterprise software environment
• Strong understanding of SaaS products and technology
• Exceptional communicator and presenter with strong executive presence
• Confident leading live demos, training, and customer workshops for audiences of all sizes
• Proactive, hands-on, and customer obsessed with a strong bias for action

Compensation Structure: OTE: $140,000 - $180,000. (Base $90,000 to $120,000 + Variable Bonuses + Commission)

This is 100% work from Office Position in Houston. Health, dental, and vision benefits