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NEURA Robotics Linkedin · Posted 2mo ago

Senior Key Account Manager (human)

Germany

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Indexed description

Your Mission & Challenge

  • Own and manage strategic relationships with our most important enterprise customers
  • Serve as the primary point of contact for executive stakeholders at the C-level and VP level
  • Independently lead renewal, upsell, and account expansion initiatives
  • Develop and grow customer relationships through a structured, long-term account strategy
  • Identify opportunities to increase customer value, adoption, and revenue growth
  • Collaborate closely with Pre-Sales, Product, Engineering, and Customer Support teams
  • Drive customer satisfaction, retention, and long-term partnership success
  • Analyze customer needs and develop tailored growth and success strategies
  • Take ownership of Net Revenue Retention (NRR) and portfolio growth targets
  • Act as a trusted advisor, ensuring customers maximize the value of NEURA Robotics solutions

What We're Looking For

  • 7+ years of experience in customer-facing roles within technology, SaaS, automation, or industrial environments
  • Proven experience managing and growing strategic enterprise accounts
  • Strong background in renewal management, account expansion, and customer growth metrics such as NRR and customer health scores
  • Excellent stakeholder management skills with experience engaging executive decision-makers
  • Strong cross-functional collaboration capabilities and project management skills
  • Experience working with customer success methodologies, customer health frameworks, and account planning processes
  • Data-driven approach to portfolio management and customer growth strategies
  • Strong commercial mindset with a track record of identifying and executing expansion opportunities
  • Ability to balance relationship management with revenue responsibility

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