Customer Success Manager

Location: Leipzig or Würzburg, Germany

Working model: Hybrid – up to 1 day home office per week

Employment: Full-time, permanent

Salary: €40,000–€50,000 gross/year + annual bonus

Vacation: 30 days

About the Company

Fast-growing SaaS company in the digital accessibility space, helping businesses make their websites and digital products more accessible and legally compliant.

The company is a market leader in Germany and is expanding internationally with a clear mission: to make digital experiences more inclusive for everyone.

You’ll join an ambitious, supportive scale-up where you’ll have a high level of autonomy and the opportunity to make a direct impact on customer relationships and business growth.

About the Role

As a Customer Success Manager Enterprise, you will own and strategically develop relationships with enterprise customers.

You’ll work closely with key decision-makers, Sales, Product, and internal teams to ensure customers achieve value, stay engaged, and continue to grow their partnership with the company.

Your Responsibilities

• Own and strategically grow relationships with enterprise customers
• Build long-term, trust-based partnerships with key client decision-makers
• Manage customer onboarding, adoption, and renewal processes end-to-end
• Identify and execute up-sell and cross-sell opportunities in collaboration with Sales and Product
• Conduct regular business reviews and use customer data to measure success
• Act as the primary interface between customers and internal teams
• Identify early churn signals and take proactive retention measures
• Monitor customer engagement, satisfaction, renewals, and revenue growth
• Contribute to improving customer success processes as the company continues to scale

What You BringMust-Haves

• Several years of experience as a Customer Success Manager, Account Manager, Key Account Manager, or similar role
• Proven experience managing enterprise/B2B customers
• Experience working in a start-up or scale-up environment
• Fluent German and English, both spoken and written
• Strong experience with CRM systems, ideally HubSpot
• Excellent communication, customer orientation, and negotiation skills
• Strong analytical and structured approach to work
• Reliable, proactive, and comfortable taking ownership

Nice to Have

• Additional language skills
• Experience in SaaS, technology, or digital products
• Experience identifying and developing up-sell and cross-sell opportunities

What You'll Get

• €40,000–€50,000 gross annual salary
• Annual bonus
• 30 vacation days
• Flexible working hours
• Hybrid working model with up to 1 day home office per week
• High level of responsibility and autonomy
• Direct impact on customer relationships and company growth
• Opportunity to join a rapidly growing international scale-up
• Supportive, collaborative, and interdisciplinary team
• No business travel required

Hiring Process

1. HR Interview
2. Technical / Functional Interview
3. Possible case study, role play, or job shadowing

If you have strong enterprise customer success or account management experience and enjoy building long-term customer partnerships while contributing directly to business growth, this could be a strong next step for you.