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ASSD.PRO Linkedin · Posted 9d ago

CUSTOMER SUCCESS MANAGER (F/M/D)

Indiana, United States

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Indexed description

Your task

  • Building and maintaining long-term customer relationships
  • New customers: Onboarding, software implementation, training and proactive support – actively supporting customers from their first use through to becoming active users
  • Existing customers: Actively maintaining existing customer relationships, proactively providing information on new products and potential applications
  • Strategic consulting
  • Customer feedback and internal reporting
  • Participation in trade fairs and events

Your profile

  • A degree in Business Administration, Computer Science or a related field. Career changers with relevant professional experience are also welcome
  • Experience in the IT sector and an interest in business contexts
  • Strategic thinking and analytical skills
  • Excellent communication, interpersonal and problem-solving skills
  • Ability to build and maintain close relationships with customers and partners
  • Outstanding organisational skills and attention to detail
  • Proficiency in standard software
  • Very good knowledge of German and English

What to expect

  • An exciting, international and dynamic environment with short decision-making processes, where you can work independently and take on responsibility
  • An interesting and varied role – you won’t get bored here
  • A great working atmosphere within a dynamic, small team
  • Above-average pay with flexible working hours, as well as a secure job with plenty of opportunities for personal development
  • Thorough professional induction
  • An interesting and varied role and an office right next to the S-Bahn station
  • Company fitness with EGYM Wellpass: we promote the health of our team
  • Friendly colleagues and regular team events
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