Customer Success Manager

🇺🇸 Customer Success Manager — AI SaaS | CRM/GTM | San Francisco | $160K–$180K + Equity

Intalex is partnered with an AI-native SaaS company that is hiring a Customer Success Manager in San Francisco.

𝐓𝐡𝐞 𝐂𝐨𝐦𝐩𝐚𝐧𝐲

💼 They're building an AI-native CRM designed to rethink how companies manage sales and customer relationships.

💼 The platform replaces a lot of the manual work involved with traditional CRMs by automatically capturing emails, meetings and customer activity.

💼 The AI then turns that information into organised customer context, insights, workflows and automations — helping GTM teams spend less time updating CRM and more time selling.

💼 They've raised around $80M, have strong product traction and are already used by well-known technology and SaaS companies.

𝐓𝐡𝐞 𝐑𝐨𝐥𝐞

💼 You'll own a book of around 15–40 mid-market customers, taking responsibility for onboarding, implementation, adoption, retention and expansion.

🚀 This is a very hands-on role — you'll actually get into the product and build workflows, automations and integrations for customers, rather than simply managing relationships.

💼 You'll work with senior stakeholders including founders, CROs and Heads of Sales, while helping shape the Customer Success function as the company scales.

𝐒𝐚𝐥𝐚𝐫𝐲 & 𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧

💰 $160K–$180K Base + ~20% Variable / ~$190K–$210K OTE + Equity (If the salary isn't right, what range works?)

📍 San Francisco — 4 days in-office

Monday, Tuesday, Thursday & Friday in-office | Wednesday remote

𝐖𝐡𝐨 𝐓𝐡𝐢𝐬 𝐑𝐨𝐥𝐞 𝐒𝐮𝐢𝐭𝐬

🧠 A Customer Success Manager from technical B2B SaaS, ideally with GTM, CRM or sales technology experience.

✅ Someone who's owned retention and expansion across a meaningful book of business.

✅ Someone who is genuinely hands-on with products, comfortable with ambiguity and enjoys building things in an early-stage environment.

𝐖𝐡𝐲 𝐉𝐨𝐢𝐧?

• Shape Customer Success at an early-stage AI company

• Join a well-funded company with significant traction

• Work on an AI-native product challenging traditional CRM

• High ownership and close exposure to customers and product

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