Client Services Manager

UnifyCX is looking for an exceptional Client Success Manager to join our growing team. In this role, you will serve as the primary relationship owner for key client accounts, building trusted partnerships while driving operational excellence, client satisfaction, and business growth.

As a strategic advisor, you'll collaborate with clients and internal teams to ensure service delivery meets or exceeds expectations, identify opportunities for account expansion, and provide innovative solutions that create long-term value. This is an ideal opportunity for a customer-focused professional who thrives in a fast-paced environment and is passionate about delivering exceptional client experiences.

What You'll Do

• Serve as the primary point of contact for assigned client accounts, building strong, long-term partnerships.
• Oversee account performance and ensure service delivery meets agreed-upon objectives, SLAs, and KPIs.
• Identify opportunities to grow existing accounts through strategic recommendations and value-added solutions.
• Drive client retention and satisfaction by maintaining proactive communication and resolving issues effectively.
• Lead regular business reviews, including monthly, quarterly, and annual presentations highlighting operational performance and strategic initiatives.
• Collaborate with Operations, Workforce Management, Finance, and other internal teams to ensure seamless client support.
• Prepare and validate client billing and invoicing.
• Support Business Development with client presentations, proposals, and new business opportunities as needed.
• Promote knowledge sharing and best practices across client accounts.
• Perform other duties and projects as assigned.

• Minimum of 2 years of account management, client success, or client relationship management experience.
• Experience supporting telecommunications (Telco) accounts in a BPO or Contact Center environment is required.
• Strong understanding of the BPO or Contact Center industry.
• Excellent communication, presentation, and relationship-building skills.
• Proven success in managing and growing client accounts.
• Ability to anticipate client needs and develop strategic solutions that balance customer satisfaction with business objectives.
• Experience presenting to stakeholders at all levels of an organization.
• Strong organizational, analytical, and problem-solving skills.
• Flexible to support clients across multiple time zones.
• Positive, professional, and customer-focused attitude.

• 3–5 years of experience in client success, account management, or client relations.
• Experience leading cross-functional initiatives or mentoring teams.
• Strong conflict resolution and stakeholder management skills.
• Experience with account growth through upselling, cross-selling, or strategic account planning.
• Background supporting enterprise or Fortune 500 clients is preferred.
• Experience in the telecommunications, customer experience, technology, or business services industry is highly preferred.

At UnifyCX, we believe exceptional customer experiences start with exceptional people. As a global Business Process Outsourcing company, we deliver personalized customer experience, business processing, and technology solutions to organizations around the world.

With operations across the United States, Colombia, the Dominican Republic, India, Jamaica, Honduras, and the Philippines, we foster a culture of collaboration, innovation, accountability, and continuous growth. We empower our employees with opportunities to learn, lead, and make a meaningful impact while working alongside talented professionals who are passionate about delivering results.

Join UnifyCX and help shape the future of customer experience.

About UnifyCX

UnifyCX is an emerging global Business Process Outsourcing company providing personalized contact center, business processing, and technology outsourcing solutions to clients worldwide. For nearly two decades, we've helped organizations enhance customer experiences through operational excellence, innovation, and AI-powered solutions.

Leveraging advanced AI technologies, we empower our clients to improve customer experiences, optimize operations, and adapt to an evolving global marketplace with agility and precision.

UnifyCX is a certified minority-owned business and an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace where every employee has the opportunity to thrive.