Customer Success Manager

1

Open Position

Customer Success Manager

Makati, Metro Manila, Philippines

Job Type

Full Time

Job Description

• Overall responsibility of perfect implementation of all client payroll rules.
• Stay updated on changing DOLE rules and updating the software accordingly.
• Motivate the team to ensure client satisfaction and employee satisfaction.
• Runs payroll for clients.
• Develop Excel back-ups for calculation.
• Automate payroll on the HCMS for all current clients.
• Handles existing and new client’s data migration.
• Obtain understanding of client payroll rules and policies during implementation.
• Calibrate with the client on how each rule and policy is to be applied using historical payroll calculation by the client.
• Highlight any discrepancies in historical calculation to the client.
• Confirm the client rules can be deployed in the software.
• Highlight any customization request by the client.
• Cross check automated payroll with Excel calculations.
• Obtain client sign off on all payroll calculations and reports during implementation.
• Ensure successful On-boarding and Implementation of our Human Capital Management Software (HCMS) for all Clients.
• Be a Product Champion and train your team members on our HCMS.
• Train team members on soft skills required to interact within the organization and clients.
• Oversee the demos to prospective clients.
• Evaluate and analyze clients’ needs.
• Enhance client training and encourage them to upgrade their product, if needed.
• Promotes client loyalty.
• Work with other teams internally and at client’s end to ensure roadblocks are getting resolved.
• Define the project plan for each implementation and ensure all timelines are met.
• Escalate when required to ensure no timelines are missed.
• Interact with clients including site visits for implementation and maintain a good rapport.
• Ensure timely resolution of all client concerns post implementation.
• Provide regular updates on the implementation to the leadership team internally, to the client and bank partners.
• Inspire and motivate the department as to promote a positive and productive work atmosphere.
• Such other duties as may be designated or assigned by the Company as may be made known to you.

Minimum Qualifications:

• At least 5 years as Implementation Manager in a Software as a Service Company leading a team of at least 10 Implementation specialists/analyst
• At least 5 years experience in software Implementation
• Willing to travel for business trips to meet clients
• Strong analytical and planning skills
• Good communication and presentation skills
• Excellent problem-solving skills

We’re excited to know you and see how you fit!

Send now your application at [email protected] and we’ll get back to you soon.