Customer Success Intern (DE)

About Silex

Silex is the leading AI platform for Swiss legal professionals and the first LegalTech company at EPFL.

We have built a unique legal infrastructure from the ground up, including a proprietary database of more than 800,000 legal sources, our own search technology, and specialized AI models designed specifically for law. The result is an AI assistant that provides reliable, verifiable answers supported by direct citations to legal sources.

More than 840 law firms, notary offices, banks, insurance companies, and legal departments already trust Silex, including some of Switzerland’s most respected institutions. We’re growing fast and expanding our Customer Success team.

Your Role

As a Customer Success Intern, you’ll independently manage our growing portfolio of German-speaking clients. You’ll work closely with the Head of Customer Success, bringing your language skills exactly where they matter most: our clients in German-speaking Switzerland.

What you'll do

Onboarding & activation

• Run individual and group onboarding sessions
• Handle account setup and guide clients through their first weeks with the product
• Host the monthly onboarding webinar in German
• Track product usage and drive adoption of key features

Support

• Respond to client requests by email, phone, or video
• Prioritize, qualify, and escalate technical issues when needed
• Keep CRM and support tools fully documented

Retention

• Spot early churn signals (declining usage, dissatisfaction, silence)
• Run regular check-ins with at-risk accounts
• Analyze and document cancellation reasons

Upsell & cross-sell

• Identify growth potential within accounts
• Present offers and pricing, negotiate and close deals
• Work closely with the Sales team

Product feedback

• Collect and structure client feedback
• Relay it to the product and tech teams
• Take part in beta tests of new features

Reporting

• Regular check-ins with the Head of Customer Success on key metrics (churn, NPS, adoption, upsell pipeline)

What we're looking for

• You’re completing a Master’s degree and looking for a 12-month internship, starting as soon as possible
• German: native or fluent
• English: good enough for smooth day-to-day communication with the team
• French: a plus, not required
• Structured, autonomous, and comfortable talking to clients
• Interest in LegalTech, SaaS, or Customer Service is a plus

What you'll get

• Full remote flexibility — organize your work with real autonomy
• Real ownership: you’ll manage your own client portfolio, not just support work
• Direct access to the Head of Customer Success and visibility into the strategy of a fast-growing Swiss scale-up
• Duration: 12 months
• If it’s a great fit on both sides, there’s the possibility of continuing with Silex beyond the internship

Process

First phone call (if the profile is a good match)

Interview with the Head of Customer Success and the CEO

References → offer

Silex is an equal opportunity employer. We evaluate candidates on evidence, not pedigree.

Apply here : https://wkf.ms/4hopiGD