Account Manager

We are seeking a commercially driven Account Manager to manage and grow client relationships at INSCALE. This role focuses on retaining and expanding existing accounts, ensuring high customer satisfaction, and identifying new business opportunities within current and prospective clients.

You know how to maintain and develop a stakeholder network for everyone's benefit.

You will act as a trusted advisor to client stakeholders, often at the senior management level, balancing relationship management with commercial responsibility, revenue growth, and contract renewal success.

You are probably experienced in both account management and sales, and the ideal job, in your perception, has some of both. You will also need your sales experience since you will be involved in sales to new clients as well. The expected balance is 70/30 in favour of account management.

Key Responsibilities

Account Management & Retention

• Own and manage a portfolio of strategic clients.
• Ensure high levels of customer satisfaction and long-term retention.
• Act as the primary point of contact for key accounts and resolve escalations.
• Monitor account health, risks, and opportunities proactively.
• Drive contract renewal through strong relationship management.

Upselling & New Business Development (Within Existing & New Accounts)

• Identify and develop upsell, cross-sell, and expansion opportunities within existing accounts.
• Determine and engage with potential new clients and decision-makers.
• Work closely with delivery and technical teams to shape proposals and solution offerings.
• Qualify opportunities and coordinate with pre-sales/solution teams.
• Support pipeline development through proactive outreach and networking.

C-Level Communication & Stakeholder Management

• Build and maintain strong relationships with senior stakeholders (Senior management, CIO, CTO, CEO, Procurement Directors).
• Present business reviews, performance reports, and strategic proposals to executive audiences. Commercial & Contract Management
• Ensure contracts are commercially optimised and aligned with company margin targets.
• Track financial performance of accounts (revenue, margin, utilisation, profitability).
• Collaborate with finance and legal teams on contract structuring and negotiations.
• Manage pricing discussions and ensure sustainable deal economics.

Collaboration & Internal Coordination

• See the company’s effort from a holistic perspective and understand and respect the value of your colleagues’ work as well.
• Work closely with Sales, Marketing, and Delivery teams to ensure successful service delivery.
• Align client expectations with operational capabilities.
• Coordinate resource planning and escalations with internal teams.
• Share market insights and client feedback with leadership and delivery teams.

Must-have skills:

• 7+ years of experience in Account Management, Sales, or Business Development within the IT industry.
• Proven track record of managing enterprise or mid-market accounts.
• Hands-on experience working directly with international clients.
• Strong experience engaging with senior and executive-level stakeholders.
• Demonstrated ability to meet revenue, retention, and growth targets.
• Fluency in the Danish language.
• English level: Professional.
• Excellent communication skills.

Good-to-have skills:

• Experience in IT outsourcing, software development services, consulting, or managed services.
• Understanding of IT service delivery models (technical hubs, project delivery).
• Marketing experience.

What we offer:

• Hybrid work model
• Office Location: Åbogade 13-15, INCUBA Next (Katrinebjerg environment).
• Health Coverage: Medical and health insurance options to support physical and mental well-being.
• Work-Life Balance: Generous paid holidays, flexible time off, and structured sick leave.
• Skill Development: Ongoing training programs, professional courses, and tech field expertise building.
• International Environment: Collaboration within a diverse, global network connecting tech talent with long-term client projects.