Customer Success Manager

AiPrise (YC S22) is a global compliance infrastructure company helping financial institutions and fintechs - including banks, cross-border payment providers, stablecoin companies, and marketplaces gain a 360° view of the businesses they onboard. Through a single integration, AiPrise provides access to 8,000+ local and international data sources and an orchestration layer that connects to 80+ verification partners worldwide. The platform goes beyond basic registry checks with website analysis, document intelligence, UBO and parent-company insights, sanctions screening, and ongoing monitoring, helping teams make confident decisions and stay aligned with regulatory expectations across jurisdictions.

The Role

We are looking for a Customer Success Manager to own relationships with our customers and ensure they get maximum value from the AiPrise platform. You will work closely with customers, product, and engineering, helping customers solve real-world compliance and onboarding challenges while identifying opportunities to expand product usage. This is a high-ownership role where you will directly influence customer experience, retention, and product adoption.

Responsibilities

• Own a portfolio of customer accounts and act as the primary point of contact
• Run regular customer check-ins and success reviews
• Help customers optimize their onboarding and compliance workflows
• Identify opportunities to expand product usage and drive upsells
• Work with product and engineering teams to resolve customer issues
• Act as the voice of the customer internally
• Manage escalations and ensure timely issue resolution
• Help customers get live quickly and successfully adopt the platform

• 3–6 years of experience in Customer Success, Solutions roles
• Experience working with B2B SaaS products
• Strong communication and stakeholder management skills
• Comfortable working with APIs, integrations, and technical products
• Ability to manage multiple customer relationships simultaneously
• Experience in fintech, compliance, payments, or regtech is a plus