Welcome Center Agent with Spanish and English

Movate, an integral part of a prominent global information and communication technology company, attributes its success to the invaluable contributions of our dedicated team. Embracing the ethos of 'SMALLPORATION', we invite you to become a vital part of our dynamic team!

"We don't just offer jobs; we provide careers."

We are looking for Welcome Center Agent with Spanish and English to join our Team.

ABOUT THE ROLE

• Provide support to individual customers via email, phone, and chat.
• Create new accounts / add new users to existing accounts and update the necessary changes in the database.
• Understand customer issues and address them effectively.
• Ensure customer satisfaction with the service provided.

REQUIRED SKILLS

• 6 months in customer support
• Fluent Spanish/German and English
• Strong written and verbal communication skills
• Possess the skills to navigate between multiple screens, keep the client fully engaged and manage call time, while quickly and accurately typing relevant notes and processing information in the system
• Ability to convey a positive and professional image to customers and employees
• Experience effectively deescalating customer concerns and handling objections
• Ability to maintain composure in high pressure situations
• Demonstrated ability to quickly learn, adapt and become highly efficient on new and / or changing systems, applications, policies, and procedures

OUR PERKS

• Sharing the costs of sports activities
• Private medical care
• Life insurance
• Remote work opportunities
• No dress code
• Extra leave

Matches your DNA? Do not hesitate and apply!