Customer Service Representative

This position is responsible for the processing and follow up of US and Canada customer orders. The position requires extensive follow-through with customers, sales, production and logistics to ensure timely delivery and accurate billing of customer orders.

Hybrid role Monday - Wednesday onsite required.

Key Responsibilities

• Maintain direct responsibility for designated accounts, from order receipt through shipment to customer to invoicing
• Accurate and timely entry of customer orders
• Handle daily service and order activities.
• Work closely with plant schedulers and transportation group to securing on-time deliveries
• Play critical role in developing customer relationships and resolving customer issues
• Provide backup to team members
• Maintain master file information
• Invoice orders and complete month-end closing transactions
• Entry of credits, debits, and sample order requests
• Recording and reporting on ongoing issues

Education:

• College degree preferred.
• Previous customer/sales service experience recommended

• Familiarity with SAP, JDE or similar ERP environment desirable.
• Detail oriented with a high level of accuracy and organization.
• Excellent communication and organizational skills
• Able to handle multiple tasks effectively and efficiently with multiple interruptions
• Ability to work independently and on a team
• Basic level of Microsoft 365 suite and internet skills

• Competitive pay ($22/hour / $43,000) - ($27.50/hour / $53,500) + annual bonus
• 401(k) with 6% company match
• Paid parental leave, generous PTO, & paid holidays
• Work-life balance
• Career growth with exposure to senior leadership.
• Annual merit increase opportunity
• Fitness & Gym Reimbursement
• Employer Contribution - Health, Dental

Oil-Dri Corporation of America is a leading manufacturer and supplier of specialty sorbent products for consumer and business-to-business markets that has been voted as a Top 100 workplaces in the Chicago Tribune. Oil-Dri’s products are sold in the pet care, animal health, fluids purification, agricultural, sports field, industrial and automotive markets. Oil-Dri controls millions of tons of specialty mineral reserves, including calcium bentonite, attapulgite, and diatomaceous shale. The company’s mines and manufacturing facilities are located in Georgia, Mississippi, Illinois, and California. Oil-Dri is a family-controlled and operated organization that emphasizes honesty, integrity, and accountability. The company is dedicated to fulfilling its mission to Create Value From Sorbent Minerals.

Oil-Dri is committed to providing equal opportunity for all teammates and qualified candidates without regard to race, color, creed, religion, sex, age, sexual orientation, national origin, ancestry, citizenship, marital status, mental or physical disability, veteran status, or any other characteristic protected by federal, state, or local laws. Accordingly, all employment decisions and personnel actions or programs such as hiring, promotion, discipline, compensation, benefits, transfers, reductions in workforce, and training, etc. will be consistent with the principle of equal employment opportunity.