Equipment Order Specialist

What it's Like to Work Here

"Friendly", "family-oriented", "collaborative", "fun", "flexible" ... we asked our team, and these are just a few words used to describe what it's like working at Continental Laundry Solutions. Our team members all share a positive attitude, passion, and commitment to provide excellent support to each other and our customers. Our culture, plus continuous opportunities for growth and development, have resulted in an industry-low turnover rate. Don't miss out on this rare opportunity to join us!

A Day in the Life as an Equipment Order Specialist

As an Equipment Order Specialist, you'll serve as a key liaison between CLS staff and distributors, ensuring a seamless and customer-focused order experience. Responsibilities include:

• Serving as the primary point of contact for distributor accounts, ensuring a seamless and positive experience across all customer interactions


• Partnering closely with the sales team to keep all stakeholders informed on order status and activities for assigned accounts


• Accurately processing customer equipment orders


• Responding to customer inquiries regarding availability and product information


• Providing order follow-up, tracking information, and proactively addressing any order issues


• Creating and maintaining work orders


• Managing equipment order backlog

What You Need

• High school diploma or equivalent required. Associate's or Bachelor's degree preferred.


• 3+ years of experience in a customer service or related role


• Excellent interpersonal, verbal/written communication, and customer service skills


• Accurate and efficient data entry and basic math skills


• Strong analytical and problem solving skills


• Detail oriented with strong time management, accuracy, and organizational skills


• Ability to work effectively under pressure in a fast-paced, deadline-driven work environment


• Ability to work both independently and as part of a team and collaborate with colleagues at all levels


• Proficiency in MS Office Suite (Word, Excel, Outlook, Teams, PowerPoint)


• Experience working with or ability to learn Salesforce, CRM systems, and other business applications

Competitive Benefits Package

• Health insurance


• Dental insurance - 100% employer-paid


• Vision insurance - 100% employer-paid


• 401(k) with company match


• Life insurance & disability coverages


• Flexible Spending Account for healthcare


• Paid Time Off (PTO)


• 11 paid holidays + your work anniversary


• Flexible scheduling


• Staff development and training opportunities


• Employee Assistance Program


• Advancement opportunities


• Economic support and wellness reimbursement programs