Order Entry & Customer Support Specialist

Full-Time | Monday–Friday, 7:00 AM–3:00 PM | 100% Employee-Owned | ESOP Profit Sharing

Are you organized, detail-oriented, and someone who takes pride in getting things right?

Elipticon Wood Products is looking for an Order Entry & Customer Support Specialist to join our 100% employee-owned team. This is a support and order-entry position, not a sales position. There are no sales quotas and no commission.

In this role, you’ll enter and review customer orders, communicate with customers to clarify details, and work closely with our sales and production teams to keep orders moving smoothly.

You do not need previous millwork or woodworking experience. We’ll train you on our products, systems, and processes. What we’re really looking for is someone with experience in order entry and working with customers who is accurate, organized, dependable, and willing to learn.

As part of our ESOP, every employee-owner has a meaningful impact on our success and shares in the company’s long-term success.

What You’ll Do

• Accurately enter customer orders into our system.
• Review orders for accuracy, completeness, and missing information.
• Process orders and quotes within our expected 24-hour turnaround.
• Communicate with customers by phone, email, fax, and in person to clarify order details.
• Answer customer questions and provide helpful, professional support.
• Work with our sales team to ensure customer orders are entered and processed correctly.
• Coordinate with production and other departments to keep orders moving on schedule.
• Review customer drawings, templates, and specifications as needed.
• Perform basic math involving fractions, decimals, percentages, measurements, and basic geometry.
• Identify discrepancies or missing information and follow up to get the details needed.
• Maintain accurate order information and documentation.
• Participate in team meetings and help identify opportunities to improve processes.
• Assist with other administrative and support duties as needed.
• Learn our products, systems, and manufacturing processes through on-the-job training.

What We’re Looking For

We’re looking for someone who is accurate, dependable, organized, and comfortable working with customers.

The ideal candidate will have:

• Previous experience in order entry, customer service, administrative support, or a similar role.
• Experience working directly with customers by phone, email, or in person.
• Strong attention to detail and a commitment to accuracy.
• Excellent organizational and follow-through skills.
• Comfort working with numbers, measurements, fractions, decimals, and basic math.
• Ability to carefully review information and identify errors or missing details.
• Strong verbal and written communication skills.
• Ability to manage multiple orders and priorities in a fast-paced environment.
• Ability to work independently while also being a dependable team member.
• A self-motivated, reliable, and professional approach to work.
• A positive, helpful attitude and willingness to learn.

Millwork, woodworking, or manufacturing experience is not required. We will train the right person on our products and processes.

This Is Not a Sales Position

We want to be clear about what this job is—and what it isn't.

This position is focused on order entry, customer support, accuracy, and coordination with our internal teams.

You will not be responsible for selling products or meeting sales quotas, and this position does not include commission.

If you enjoy helping customers, keeping information organized, catching details others might miss, and making sure things get done correctly, this could be a great fit.

Why You’ll Love Working Here

At Elipticon Wood Products, our values guide how we work together:

People First – Relationships matter most.

Trust You With My Kids – We value integrity, reliability, and safety at all times.

Gotta Wanna – We look for people who are motivated and take initiative.

Own It! – Accountability and pride in your work are essential.

Miss You When You’re Not Here – You’re valued as a person, not just for your output.

As a 100% employee-owned company, our employees have a real stake in our success. Through our ESOP, you’ll have the opportunity to share in the company’s long-term success while working with a team that supports and values one another.

Work Environment & Physical Requirements

This position is primarily office/support work within a manufacturing environment.

The position requires:

• Regular sitting, standing, walking, reaching, and use of hands throughout the day.
• Occasional bending, stooping, kneeling, or crouching.
• Ability to occasionally lift up to 25 pounds.
• Close vision and ability to distinguish colors.
• Peripheral vision, depth perception, and ability to adjust focus.

Schedule

Monday–Friday | 7:00 AM–3:00 PM

Overtime as needed.

Join Our Team

If you have experience with order entry and customer support, enjoy working with people, and take pride in being accurate and dependable, we’d love to hear from you.

You don’t need to know millwork.

Bring your customer service and order-entry experience. We’ll teach you the rest.

Join Elipticon Wood Products and become part of a 100% employee-owned company where your work matters, your contribution is valued, and you have a stake in our success.