Building Access Associate

Working Title Building Access Associate

Department University Police-0823

Description Of Work

Ranked as one of the Best Employers in Nebraska and certified as a Lincoln Family-Friendly workplace, the University of Nebraska-Lincoln is committed to providing a work environment and culture that fosters personal and professional success and satisfaction. By joining our team, you will be given opportunities to grow as an individual and contribute to the significant impact that we make within the University of Nebraska community and Nebraska’s economy each year.

We invest in our employees:

• Vacation, sick, and holiday pay.
• Medical, dental, and vision insurance.
• No-cost life insurance.
• Employee Assistance Program.
• Parental leave
• Retirement plans.
• Tuition assistance for employees and dependents.
• Exclusive employee discounts.
• Professional development through training and education.
• And many more!!

The Building Access Associate will process all incoming requests and inquiries, via phone and email, regarding University access systems. Maintain up to date system knowledge to provide high level end-user customer service, as well as filling the role of central contact for all University key managers regarding inquiries, issues, and requests. Administer processes and analyze system issues as they arise to explore alternatives and provide solutions while maintaining security and system efficiency.

The University of Nebraska does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its programs, activities, or employment. See https://go.unl.edu/nondiscrimination

Minimum Required Qualifications

• High school or equivalent experience is required.
• Two years of work experience, or post-secondary education, that demonstrates excellent customer service skills and the ability to maintain a professional relationship verbally and written, while working under pressure in a fast paced environment.
• Proficient with computers, including knowledge of Microsoft Suite.
• Excellent customer service, ability to maintain a professional relationship verbally and written.
• Detail oriented.
• Ability to multi-task within several different computer programs at one time.

Preferred Qualifications

• Associate’s or equivalent education/experience in a Information Technology or related field.
• Previous work experience with a physical access control systems ( PACS ), experience with identity management systems and/or group access programs.
• Knowledge of, regular use, and troubleshooting of physical access control systems (such as AccessIT, Universal, Genetec, Lenel, etc.) and group access management systems for managing role based use (such as Grouper).
• Knowledge of the University Events Management system.

Posted Salary $25.90/hr minimum