Virtual Assistant

Virtual Medical Assistant

Company: Ability Management Services Private Limited

Location: Remote — India

Working Hours: 5:00 PM – 2:30 AM IST

Employment Type: Full-Time

Industry: U.S. Healthcare / Medical Practice Administration

About Ability Management Services Private Limited

Ability Management Services Private Limited provides virtual administrative support to medical practices and healthcare organizations in the United States.

We help U.S.-based medical offices manage their administrative workload efficiently, allowing healthcare providers and in-office staff to focus more on patient care.

We are looking for a Virtual Medical Assistant with healthcare industry experience to support our U.S. medical office clients.

Position Overview

The Virtual Medical Assistant will provide non-clinical administrative support to U.S.-based medical practices. This position requires strong knowledge of the healthcare industry, excellent communication skills, attention to detail, and the ability to work independently during U.S. business hours.

The ideal candidate will have experience with patient scheduling, insurance verification, prior authorizations, medical billing, patient communication, and general medical-office administration.

Key ResponsibilitiesPatient Scheduling & Communication

• Make and receive patient calls.
• Schedule, reschedule, and confirm patient appointments.
• Contact patients regarding appointments, referrals, follow-ups, and administrative matters.
• Provide professional and courteous customer service.
• Document patient communications accurately in the EHR/practice-management system.

Medical Office Administration

• Perform day-to-day administrative tasks for U.S. medical practices.
• Manage electronic documents, faxes, forms, referrals, and administrative requests.
• Maintain accurate patient and office records.
• Monitor assigned tasks and ensure timely completion.
• Follow client-specific workflows, protocols, and SOPs.

Prior Authorizations

• Initiate and process insurance prior authorization requests.
• Verify insurance requirements.
• Collect and submit required documentation.
• Communicate with insurance companies regarding authorization requests.
• Track pending authorizations and perform appropriate follow-ups.
• Maintain accurate authorization records.

Medical Billing Support

• Assist with medical billing and revenue-cycle management activities.
• Verify insurance eligibility and benefits.
• Assist with claims submission and claim follow-up.
• Review claims for missing or incorrect information.
• Follow up with insurance companies regarding claim status.
• Assist with accounts receivable and denial-related administrative tasks.

General Healthcare Administrative Support

• Provide administrative assistance to physicians, providers, and medical-office staff.
• Manage assigned administrative work queues.
• Coordinate with U.S.-based medical-office teams.
• Maintain patient confidentiality and follow HIPAA requirements.
• Learn and adapt to different EHR, scheduling, billing, and practice-management systems.

Required Qualifications

• Previous experience in the healthcare or medical industry.
• Knowledge of U.S. healthcare and medical-office workflows is strongly preferred.
• Excellent English communication skills, both written and verbal.
• Professional telephone etiquette.
• Ability to communicate effectively with U.S. patients, insurance companies, and healthcare staff.
• Strong computer and internet skills.
• Ability to work with EHR/EMR and medical practice-management systems.
• Strong attention to detail and organizational skills.
• Ability to work independently in a remote environment.
• Willingness and ability to work from 5:00 PM to 2:30 AM IST.

Preferred Experience

Candidates with experience in the following areas will receive preference:

• Medical scheduling
• Patient calling
• Insurance verification
• Prior authorization
• Medical billing
• Claims follow-up
• Denial management
• Referral management
• EHR/EMR systems
• U.S. healthcare BPO
• Virtual Medical Assistant services

Core Skills

• Medical Office Administration
• Patient Scheduling
• Patient Communication
• Prior Authorization
• Medical Billing
• Insurance Verification
• Claims Follow-Up
• EHR/EMR
• Data Entry & Documentation
• Customer Service
• HIPAA Awareness
• Time Management
• Attention to Detail

Candidate Profile

We are looking for a candidate who is:

• Reliable and punctual
• Professional and well-spoken
• Detail-oriented
• Proactive and responsible
• Comfortable speaking with U.S. patients
• Able to manage multiple tasks
• Quick to learn new healthcare software
• Comfortable working independently
• Committed to maintaining patient confidentiality

Why Join Ability Management Services?

You will have the opportunity to work with U.S.-based medical practices and gain valuable experience in healthcare administration, medical billing, insurance processes, and practice management.

If you have healthcare experience and are looking for a long-term opportunity supporting U.S. medical offices while working from India, we encourage you to apply.