Customer Care Specialist

Company Description

Polyvision Corp. is a global leader in manufacturing CeramicSteel surfaces, designed for various applications such as chalkboards and markerboards used in educational and commercial spaces. The company also specializes in CeramicSteel panels and cladding utilized in architectural and infrastructure projects. With a commitment to quality and innovation, Polyvision provides durable and sustainable solutions that transform modern workspaces and environments.

Role Description

Polyvision is seeking a Customer Care Specialist to serve as a main point of contact for customers. In this role, you will build lasting relationships, manage multi-channel inquiries, process orders, and resolve technical issues to ensure top-tier customer loyalty.

Essential Functions

Order & Data Management

• Order Entry: Processing all customer orders across US and Latin America (LATAM) regions.
• ERP Maintenance: Keeping customer master data and contract pricing accurate inside SAP.
• Data Input: Registering new customer accounts into the system.
• Invoicing: Processing invoices and generating Advance Shipment Notifications (ASNs).

Customer Relations & Support

• Inbound Communication: Answering the main 800-number customer service phone line.
• Inquiry Handling: Managing inbound digital requests coming through corporate email inboxes.
• Order Tracking: Providing regular status updates and estimated delivery times to clients.
• Fulfillment: Processing and shipping physical sample requests to prospective buyers.

Sales Operations

• Quoting: Calculating and delivering price quotes for standard, custom, or special engineering requests.
• Outbound Support: Sharing marketing materials, corporate promotions, and product updates with the existing customer base.

Supply Chain & Quality Coordination

• RMA & Credits: Managing the Return Merchandise Authorization process and issuing financial credits by partnering with the Quality Department.
• Production Liaison: Coordinating daily with the manufacturing plant floor to align production schedules with customer shipping deadlines.

Skills / Abilities

• Strong interpersonal skills and consultative selling experience
• Strong written and verbal communication
• Goal oriented and self-motivated
• Highly organized with solid computer/technical skills(Microsoft Office/SAP/Salesforce)
• Team player, ability to build strong internal and external relationships
• Bi-Lingual(English & Spanish)

Education

• Bachelor’s Degree or equivalent work experience

Our Core Values and Behaviors

The values listed below have allowed Polyvision to thrive and create positive change around the globe. Each employee must embody these qualities and help foster an environment in which these values are at the forefront of every decision.

Keep commitments

· Telling the truth

· Acting with integrity

· Treating people with dignity and respect

· Protecting the environment

· Promote positive relationships

· Strive to Excel

It is vital that our members model the following behaviors. These behaviors are essential for an individual to be successful at Polyvision:

· Curious

· Committed

· Passionate

The above responsibilities (essential functions) are not intended to be all-inclusive. You may be expected to perform other duties. Due to changing business requirements, the job duties may change from time to time. Therefore, the Management of the Company reserves the right to change the above without notice.

Nothing in this above communication, in any way, creates an express or implied contract of employment between the employee and Company.