Customer Service for Retail & Ecommerce - No Experience Needed

Role & Responsibilities

• Respond to customer inquiries via chat, email, and phone with speed, accuracy, and empathy — resolving issues from order tracking to returns.
• Guide customers through product features, promotions, and platform navigation using predefined scripts and live knowledge bases.
• Input and update customer data in CRMs and ticketing systems, ensuring records are accurate and audit-ready.
• Escalate complex or high-risk cases to supervisors with clear context and recommended next steps.
• Participate in daily huddles, quality assurance reviews, and ongoing training to stay aligned with brand protocols.
• Meet daily performance targets for response time, resolution rate, and customer satisfaction scores.

Skills & Qualifications

Must-Have

• At least HS Graduate (old curriculum) / SHS Graduate
• No experience required but looking for quality candidates
• Fluent written and spoken English
• Basic computer literacy (Windows, Excel, Chrome)
• Strong listening and problem-solving aptitude
• Comfortable working in a fast-paced, metrics-driven environment
• Willingness to work rotating shifts including weekends and holidays

Skills: customer,customer satisfaction,customer service