Retail Customer Service Associate

Work Where People Matter

• At Tech Mahindra Philippines, we’re more than just a BPO — we’re a Certified Great Place to Work® where your growth and well-being come first. With thriving hubs in Cebu and Manila, we’re helping people like you build meaningful careers while making a real difference for customers around the world.

💼 Why You’ll Love It Here

• Growth you can see – promotions and career paths await

• Learning that sticks – trainings to sharpen your skills

• A workplace that cares – inclusive, supportive, and people-first

• Health coverage you can count on

🛠️ Your Day-to-Day

Qualifications:

• Minimum of High School Graduate (Old Curriculum) , SHS Graduate or higher (College Level or College Graduate) .
• Freshers are welcome to apply. Customer Service experience is advantage.

Key Responsibilities:

• Provide excellent customer service by addressing inquiries, resolving issues, and ensuring a positive client experience.
• Handle retail account transactions, documentation, and updates accurately and efficiently.
• Assist customers with product information, billing concerns, and account-related requests.
• Maintain detailed records of customer interactions and follow up on pending concerns.
• Collaborate with team members and supervisors to meet performance targets and service-level agreements.
• Demonstrate proficiency in communication, both verbal and written in English.
• Uphold company policies and ensure compliance with retail account procedures.
• Be willing to work onsite at IT Park, Cebu City.

🗓️ Work Setup - Onsite

• 📍 Location: Work in Office – IT Park Cebu