Customer Service Specialist

Join a growing global organization that supports the scientific community through innovative laboratory solutions and exceptional customer service. This is an excellent opportunity to build your career with a company that values collaboration, continuous learning, and delivering an outstanding customer experience. You'll work alongside a knowledgeable team supporting customers around the world while gaining exposure to scientific products and a dynamic, fast-paced environment.

This role is fully in-office

What You'll Do

• Deliver exceptional customer support via phone, email, and other communication channels.
• Respond to customer inquiries, troubleshoot issues, and identify the best solutions.
• Process customer orders, quotes, and order updates with a high level of accuracy and efficiency.
• Assist customers throughout the purchasing process, identifying cross-selling and upselling opportunities when appropriate.
• Handle post-order requests, including returns, replacements, complaints, and shipment delays, ensuring timely resolution.
• Provide customers with product documentation such as manuals, technical data sheets, and quality certificates.
• Participate in ongoing product, compliance, and professional development training.
• Ensure transactions comply with export regulations and applicable security requirements.
• Collaborate with internal teams to deliver a seamless customer experience.

What We're Looking For

• High school diploma or equivalent
• 2+ years of customer service experience
• Strong communication and problem-solving skills with a customer-first mindset
• Proficiency with Microsoft Office (Outlook, Word, Excel, and PowerPoint)
• Experience with AS400 or other customer database/ERP systems is a plus
• Ability to quickly learn new software and scientific terminology
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• A positive attitude, strong work ethic, and a collaborative approach to teamwork