TELLER

Strategy

• To provide quality services and to assist up-selling and cross selling financial products/services to customers transacting at branches.

• To generate business through cross selling banking products to customers transacting at counters.
• To ensure that the highest standard of service is provided to customers at all times.
• To maintain cordial relationship with existing and new customers.
• To support BOSM to deliver high quality service to our customers and identify sales opportunities to maximize new business acquisition

• To handle deposit/withdrawal transactions and provide other banking services at counters with required licence*.
• To handle a/c opening request and ensure comply with KYC and CDD policy with required licence*.
• To ensure that cash in the teller’s cash till is balanced to on-line cash book and all the customer transactions are correctly posted.
• To post all general ledger entries and ensure the books of the branch are balanced.
• To update customers record to computer system and assist in general filing of bank record at branch.

存款開戶資格：分行作業室本行正式員工並具備工作經驗六個月以上並通過 BSO 提供考題測驗達 80 分以上。

外匯：經辦人員須有三個月以上相關外匯業務經歷。

信託開戶資格：具信託業務證照，且須於公會登錄，並在行內證照系統上完成登錄且持續有效之人員。

Risk Management

• To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager.

Governance

• Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• To bring to the attention of the Branch Operation & Service Manager any problems encountered together with any recommended solutions.

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Internal Contacts

• All branch sales and service staff
• All frontline business stakeholders
• All WRB departments stakeholders (Strategy Branch Operations & System etc.), and
• Other support functions (IT / Audit / Finance / HR etc.)

• WRB customers

• Anti-money Laundering Policies and Procedures
• Customer Interaction
• Understanding Customer Needs
• Customer Support Policies, Standards and Procedures

Licenses 信託業務人員

以下為Optional：內稽內控、衍商/結構型、外匯

Certifications 存款開戶：分行作業室本行正式員工並具備工作經 驗六個月以上並通過 BSO 提供考題測驗達 80 分以上。

外匯：經辦人員須有三個月以上相關外匯業務經歷。

信託開戶資格：具信託業務證照，且須於公會登錄，並在行內證照系統上完成登錄且持續有效之人員。

Languages Fluently read, write, listening and speaking in Mandarin

Competencies

Action Oriented

Collaborates

Courage

Customer Focus

Decision Quality

Develops Talent

Drives Vision & Purpose

Gives Clarity & Guidance

Instills Trust

Manages Ambiguity

Nimble Learning

Strategic Mindset

Technical Competencies: This is a generic competency to evaluate candidate on role-specific technical skills and requirements

About Standard Chartered

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