Senior Specialist I, Customer Service

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

Job Responsibilities

• Kits & Repair Management
• Create tracking reports to monitor the status of customer parts, repairs, RMAs, and service requests processing.
• Develop and maintain kits schedules aligned with preventive maintenance (PM) cycles and service demand.
• Ensure accurate PM (preventive maintenance) activity reporting and data sharing with internal teams, external vendors, and customers.
• Order fulfilment
• Create and maintain accurate Sales Orders and Reports within SAP.
• Deal with stock operations and identify/reconcile discrepancies between physical and system inventory records.
• Cross‑Functional Coordination
• Collaborate with business development and account teams to align on customer service level agreements for spares and execute processes accordingly.
• Act as the primary liaison among Field Service Engineers, Planners, Buyers, Forecasters, and Logistics to ensure smooth execution.
• Independently facilitate cross-regional meetings to ensure alignment on global operation goals.
• Customer Relationship
• Proactively escalate and follow up on customer requests via phone & email to ensure timely resolution.
• Cultivate a deep understanding of customer requirements and build strong customer relationships.
  

• Bachelor’s degree in Supply Chain Management, Business Administration, or a related field.
• 5-10 years of experience in customer service, order fulfillment, material planning, or supply chain management.
• Experience managing spare parts, customer fulfillment, and logistics operations is highly preferred.
• Strong analytical and structured problem-solving skills, with the ability to leverage data to drive decisions and process improvements.
• Proficiency in SAP and Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Excellent verbal and written communication skills in English, with the ability to collaborate effectively across global teams.
• Japanese language proficiency is a plus.

• Proactive Ownership: You don't just wait for instructions; you identify gaps and take the lead in closing them.
• Analytical Edge: You have a "knack" for numbers and can tell a story through data to influence decision-making.
• Global Mindset: You are comfortable working across time zones and enjoy the challenge of coordinating with diverse teams.
• Adaptability: You thrive in fast-paced environments and can pivot quickly when customer priorities shift.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.