Customer Serv Ops Rep

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

We are looking for a customer-oriented service representative to act as a single point of contact to provide product/service information and resolve any emerging problems that our customer might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.

• Provide general pricing of Keysight service is available.
• Respond to customer's request of service: repair and calibration. This include orders for those customers under warranty/contract and for customer requiring per incident support.
• Respond to customer's request for the status of service order, this includes the appropriate escaltion paths as defined by the process.
• Validate customer entitlement for the various Keysight offering.
• Respond to customer's requests to change their account/contact profile details.
• Provide service availability.
• Keep record of customer interactons and transactions, including: inquiries, comments, as well as action taken.
• Identify potential business opportunities.

Qualifications

Bachelor degree, preferable with related work experiences

• Customer satisfaction oriented, strong interest and passion in serving customer in a contact center environment.
• Excellent communication skills in voice and written media, both in Chinese ad English.
• Sales skills to qualify customer's requests.
• Capability to handle multiple tasks and ability to work in a stressful environment.
• Able to resolve problem and deliver commitment by initiating, advancing and managing the requests/issues to reach closure or resolution.
• Solid system application knowledge (Keysight will provide training on system we use).
• Excellent knowledge of PC tools.

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***