Customer Service

Founded in 1983 and headquartered in San Jose of California, Ma Labs is a leading computer product

distributor. The company's product line encompasses everything in the PC, including memory modules, CPUs,

storage products, motherboards, multimedia, video graphic cards, communication products, notebooks, and

Microsoft products. With 6 distribution hubs, Ma Labs is able to provide just-in-time services and ships orders

to customers from the nearest hub.

For more information please visit our website at www.malabs.com

At Ma Labs, you can build a career with meaningful work; create a positive and lasting impact on the business;

and find the support and training you need to advance your career.

This position reports to the Senior Customer Service Manager.

Our motto is Learn. Contribute. Grow.

Job Description

As Customer Service, you will be responsible for:

• Processing product returns and conducting product failure analysis
• Ensuring a high level of customer service is delivered to all customers
• Handling the day-to-day RMA Receiving activities
• Working closely with internal departments as required

The ideal Help Desk Specialist will also have:

• Minimum of a Bachelor’s degree
• Related experience RMA/Customer Service
• Good written and verbal communication skills
• Proficiency in English
• Team player attitude
• Ability to work well in a fast-paced environment with dynamic requirements and priorities
• Attention to detail and commitment to managing problems towards resolution
• Proficiency in MS Office such as Word, Excel, and Outlook is necessary
• Ability to lift 30 - 50 lbs

As a member of our team you will enjoy:

• Hourly Pay Rate
• Annual Company Bonus Program*
• Health Insurance (medical, dental, vision, other optional insurances)
• Paid Holidays and Paid Sick Leave
• 401(k) Program
• Employee Referral Program
• Employee Discounts
• Employee Appreciation Events

Ma Labs welcomes and encourages diversity and inclusion in the workplace. Ma Labs is committed to equal

employment opportunity regardless of race, color, religion, sex (including pregnancy, childbirth, or related

medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or

mental disability, military or veteran status, marital status, domestic partner status, sexual orientation, genetic

information, or any other basis protected by applicable law. Ma Labs is also committed to providing reasonable

accommodations for candidates with disabilities in our recruiting process. If you need any accommodations due

to a disability, please let us know.