Customer Care Specialist with English

• In all matters be a professional dormakaba representative and aim to create an outstanding customer experience.
• Handle customer inquiries regarding dormakaba products and services, providing accurate and timely information.
• Help customers with choice of products, create/distribute quotations, and place/follow up orders.
• Address and resolve customer complaints and handle claims or disputes efficiently to ensure customer satisfaction.
• Assist customers with questions related to warranty and contract entitlements, ensuring they understand their rights and benefits.
• Maintain detailed and accurate records of customer interactions, inquiries, complaints, and resolutions.
• Dedicated customer base (C) - district/projects/OEM/Key account to support Sales, including KAM plan execution, to develop and increase sales

• Education in dministration, sales, customer service or similar experience.
• Good verbal and written communication skills.
• Business and sales skills.
• Intermediate level knowledge of all dormakaba’s product clusters.
• A customer first mindset

• Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust
• Home office allowance
• 25 days paid annual leave
• Additional health insurance
• 102.26 EUR Food vouchers
• Public transportation card
• Multisport / Coolfit card
• Opportunity for flexibility with a hybrid working model
• Employee Assistance Program (Mental Health, Legal & Financial Counselling)
• Language training opportunity
• Brand new modern office premises in a class A Business building
• Employee referral program
• Fresh fruits in the office
• Training and mentorship programs
• Access to over 15,000 LinkedIn Learning courses to assist in your development

We are at the heart of every place that matters. From automatic doors to cloud-based access management – as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day.

Work in a place where you matter – apply now!