Non-voice Customer Success Representative | Betty CA

About Us:

Betty is an innovative entertainment company pioneering at the intersection of real-money online casinos and casual mobile gaming.

Betty Canada is a scale up company accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as a B2C operator in February 2023, we've set a new standard in the industry.

Our mission is to redefine the online casino experience by offering a uniquely transparent environment where players can relax, unwind, and enjoy themselves safely. We are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our players' safety and enjoyment above everything else.

Our Values:

• We are honest - we value honesty in all aspects.
• Bring the Olives - we offer premium customer experience.
• Think Big - we believe in always striving for more.

Key Responsibilities:

• Providing prompt and empathetic responses to customer inquiries through various channels, including email and chat.
• Conducting customer education sessions, guiding them through the features and functionalities of our platform.
• Actively gathering and analyzing customer feedback, collaborating with product and development teams to enhance user experience.
• Monitoring customer satisfaction metrics and develop strategies to improve them, ensuring high levels of engagement and loyalty.
• Work in shifts, including late and night shifts!

Requirements:

• Prior experience in customer service, support, or a related client-facing role.
• Exceptional communication and interpersonal skills, with an ability to handle challenging
• customer interactions with patience and professionalism.
• Quick learner with the ability to understand and explain complex systems and processes.
• A passion for customer satisfaction and a deep understanding of customer-centric service practices.
• Works well under pressure and ability to deliver within deadlines.
• Fluency in English.

What we offer:

• A chance to become a key person in a scale-up environment
• A real opportunity to supercharge your skills & knowledge
• Fun and collaborative team environment