BOGOTA- Customer Service Representative Trilingue

Customer Care Representative

Responsibilities:

• Be customer obsessed
• Manage each call interaction with our customers’ satisfaction as your number one priority
• Identify customers’ needs, clarify information, research every issue and provide solutions
• Inform customer by explaining procedures; answering questions; providing information
• Deliver on commitments, do what you say you will do
• Resolve the customer issue same day, at most within 24 hours
• Always provide correct information to the customer. Listen carefully to understand the true customer question
• Show empathy and respect with each customer interaction. We talk with a smile on our face

Requirements:

• High School diploma or equivalent required.
• Passion for delivering a stand-out customer experience
• Excellent verbal and written communication skills
• Ability to ask probing questions and problem resolution skills
• Ability to follow instructions for specific customer resolutions tasks.
• Ability to work within a high-pressure environment and maintain a positive interaction for the customer
• Intermediate proficiency with PC navigation while providing exceptional customer service
• Ability to read, write, speak and understand the English language in a business environment (85% - 90%).
• Ability to read, write, speak and understand the French language in a business environment (85% - 90%).
• Financial services or banking background preferred
• Flexible with schedules and available to work a variety of shifts to include weekends, overnights, holidays or extra shifts to meet the needs of the business

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